Facility Coordinator

Facility Coordinator - JLL

What this job involves: As a Facility Coordinator at JLL, you will support the Facility Manager in delivering comprehensive services to operate and maintain assigned properties including customer/client services, financial management, facility maintenance, procurement, and supplier management. This role requires you to develop strong client relationships with key representatives while supporting the client's corporate real estate goals and objectives. You'll directly support the Facility Manager in executing the needs of managing the assigned portfolio while maintaining client satisfaction with delivery of Facility Management services and support programs that reflect JLL's commitment to operational excellence and superior client service in integrated facility management.

What your day-to-day will look like:

Client Service and Relationship Management:

* Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction

* Develop and maintain strong client relationships with key representatives while supporting corporate real estate objectives

* Manage client badging process for facility workforce and vendors with comprehensive oversight

* Oversee client conference room needs including organizing, configuration, and light cleaning for optimal functionality

* Coordinate special events in support of client or JLL initiatives while ensuring seamless execution

Operations and Compliance Management:

* Support compliance with JLL minimum audit and compliance standards in facility management, financial management, and operational policies

* Utilize OneView Projects platform for small capital projects while ensuring adherence to established procedures

* Meet or exceed site Key Performance Indicators (KPIs) while monitoring Service Level Agreements (SLAs) monthly

* Identify potential challenges and plan corrective actions accordingly for continuous improvement

* Manage all duties in compliance with Master Services Agreement and applicable performance measurements

Work Order and Maintenance Coordination:

* Assist with receiving and dispatching work orders to technical staff, vendors, or other service providers utilizing Corrigo

* Facilitate inspections of assigned properties while proactively addressing any deficiencies

* Provide facility-specific assistance to project management team as needed or requested

* Support implementation of EHS management systems while enforcing Company policies and training requirements

Vendor and Supplier Management:

* Provide management services for all subcontracted and managed suppliers ensuring consistent service delivery

* Oversee landscape maintenance, janitorial, security, waste/recycling, window cleaning, interior plant maintenance, vending, and food services

* Ensure all facility services are delivered consistently with agreement terms and quality standards

Administrative and Financial Support:

* Manage technician payroll and reporting with accurate record keeping and timely processing

* Handle technician PTO and reporting while ensuring adequate coverage and scheduling

* Manage technician P-Card receipts and reporting for comprehensive expense tracking

* Support development of monthly/quarterly variance reporting for operating budgets

* Assist in development and management of operational and capital budgets

Facility Operations Support:

* Perform day-to-day mailroom tasks including organization and distribution of correspondence

* Manage office snacks for office areas as needed including ordering and stocking supplies

* Support energy management programs and reporting for sustainability and cost optimization

* Support requests associated with JLL's Management and Operations team

Cost Management and Optimization:

* Support facility-specific cost savings targets to contribute to account achieving savings goals

* Continuously identify cost savings opportunities while maintaining service quality standards

* Assist management and staff with operational reporting, budgeting, financial management, and purchasing as necessary

Required Qualifications:

Education and Experience: * Associates Degree or equivalent work experience in facilities management or property management

* Minimum 2 years industry experience in facility/property management or third-party service provider environment

Essential Skills: * Excellent customer service, computer, managerial, verbal and written communication skills

* Proficiency with OneView Project Management Platform software and tools

* Experience with facility computerized maintenance management systems, specifically Corrigo

* Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives

* Capability to maintain professionalism at all times under stressful situations

* Strong ability to plan and manage work under time constraints

* Basic knowledge of building systems including mechanical and electrical systems

Key Competencies:

* Strong customer service background and communication skills for effective client interaction

* Collaborative teamwork skills within account team environment

* Ability to drive development and implementation of IFM best practices and innovations

* Understanding of compliance requirements and audit standards

* Financial acumen for budget management and cost optimization initiatives

Working Environment:

Looking for an individual with strong customer service background and communication skills who can thrive in a dynamic facility management environment while supporting multiple stakeholders and managing diverse responsibilities.

Location: Raleigh, NC