Operations Director

AccentCare
$90,000 -$120,000
United States, New York, Brooklyn
105 Court Street (Show on map)
Dec 17, 2025
Overview Operations Director/Personal Care Services Position:Operations Director Job ID: Location: Brooklyn, NY Position Type: Full-Time Remote/Virtual Position: No Coverage Area: Find Your Passion and Purpose as a Operations Director in Personal Care Services Salary: $90,000 -$120,000 Schedule: Monday - Friday; 9:00am - 5:00pm What You Need to Know Reimagine Your Career in Personal Care Services Caring for others is more than what you do - it's who you are. At AccentCare, you'll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You'll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care. We're proud to be named one of America's Greatest Workplaces 2025 by Newsweek - a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we're building together. Be the Best Clinical Operations Director You Can Be: If you meet these qualifications, we would love to meet you: 5 years of management/supervisory experience Bilingual Spanish Speaking Required Minimum 3-5 years of supervisor or administrative experience in the health care delivery field Experience as an administrator/director in a healthcare environment preferred Operations Director Responsibilities: Provide oversight to the Clinical Operations team by managing the day-to-day activities of the department to ensure clinical services are delivered in a timely manner (ie. assessments, re-assessments, sup visits, etc.) and nursing documentation is compliant and submitted within the required timelines. Optimize staff workflow through data collection; participate in and monitor process improvement initiatives to gain efficiencies and improve the patient experience. 20 % of Time Work with Clinical Coordinators and Medical Order Coordinators to maintain compliance with nursing documentation and timely submission. Manage tracking tool and reporting for physician orders, and other clinical forms, as needed; ensure documentation is accurately completed and filed in the EMR system. 20 % of Time Responsible for achieving Client, Caregiver and Referral Source satisfaction and customer service goals. Conduct staff training, roll out corporate and contract initiatives, etc. Ensure departmental adherence to quality metrics and value-based criteria to improve and support patient outcomes. 20% of Time Manage patient and caregiver outreach; triage concerns to assess and prioritize care needs 20 % of Time Partner with other departments to review complaints and incidents, and navigate successful issue resolution with clients, nurses, case managers, contracts, physicians, etc. 10 % of Time Responsible for selection, onboarding and training of departmental staff. Manage clinical capacity through full-time and per diem RN staffing. Ensure successful training on AccentCare policies and procedures; use of EMR systems; and regulatory compliance. Why AccentCare? Come As You Are At AccentCare, you're part of a community that cares - for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.