Senior Professional Consultant, Professional Services

The Senior Professoinal Consultant is a trusted subject matter expert, helping healthcare facilities optimize their operations and deliver exceptional patient care. In this role, you will conduct operational assessments in sterile processing, surgical support areas, and endoscopy, identifying process improvement opportunities and recommending solutions. You'll partner with customers to implement best practices, support sales teams with technical expertise, and educate internal and external stakeholders on our products and services. Additionally, you'll play a key role in contract negotiations and proposals, ensuring we provide high-quality tools and resources that meet customer needs

• Assessments:Performs strategic and operational assessments in sterile processing, surgical support areas, and endoscopy.
• Sales Support: Supports OR/SPD and field and inside sales representatives in relation to situations where a subject matter expert is needed to help the sales process proceed and grow product line revenue. Researches OR/SPD competitors, and provides on-going intelligence to OR/SPD and STERIS leadership. Also assists in the implementations of the Mobile SPD business.
• Business Strategy:Implements the OR/SPD business strategy and plan with the OR/SPD Sales Division and other members of the OR/SPD management team.
• Operational Processes:Ensures that appropriate processes, systems, and policies are in place to facilitate the expansion of the OR/SPD Division.
• Marketing: Assists in development of OR/SPD marketing content and brand to internal and external customers with focus on: competitive advantages, white papers/case studies and sales presentations to ensure that IMS is marketing items to its sales representatives and customers in a manner consistent with the STERIS brand.Conducts analysis of sales revenue/units by specific business model to ensure that the OR/SPD Division is focusing sales and operations teams on market demands.
• Negotiations/Proposals:Work with and advise key business leaders during contract negotiations with customers. Must have sound understanding of financial indicators to ensure a favorable contract for both our customers and STERIS.
• Analysis/Process Improvement:Monitors monthly and quarterly KPI reports to ensure service delivery efforts are meeting production goals and contractual agreements. Assists in the development and execution of process improvement plans based on results of monthly KPI data.
• Other:Demonstrates complete understanding of Operating Room and Sterile Processing Department processes and the ability to manage, train and implement in a contracted facility.
• Project Work:Will be assigned various value driven projects
• Legal Policies: Ensures proper operational processes are followed by all members of the STERIS team in conjunction with the Department of Health JCAHO, OSHA, CDC, AAMI, AORN standards and facilities goals and policies.

• Bachelor's degree from an accredited university and 8 years experience working with Customers in the healthcare sector and/or tertiary care hospitals OR High School diploma and 12 years' experience working with Customers in the healthcare sector and/or tertiary care hospitals. Master's degree preferred.
• Minimum 5 years of Sterile Processing and process improvement experience
• Must have a minimum of 4 years in a Sterile Processing leadership position or consulting position.