Director of Housekeeping

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Hard Rock Hotel

Join the band and deliver show-stopping service at one of the coolest hotels on the planet, designed as a rock star's mansion.

We We Are:

Founded in 1960, Loews Hotels & Cooperates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For:

An experienced and detail-oriented Director of Housekeeping to lead our team in maintaining the highest standards of cleanliness and guest satisfaction. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a proven track record in managing housekeeping operations in a hotel environment. A commitment to excellence and a proactive approach to problem-solving are essential for success in this role.

Who You Are:

• A passionate hospitality professional with a proven track record in housekeeping management.
• An individual that maintains a keen eye for detail and adopts a proactive mindset.
• A leader who thrives in fast-paced environments and possesses strong communication skills.
• A leader dedicated to enhancing both the guest and team member experience.
• An individual committed to upholding the highest standards of cleanliness and operational efficiency.

What You'll Do:

• Develop, implement, and maintain housekeeping standards and procedures to ensure cleanliness and organization throughout the hotel.
• Oversees daily assignments of housekeeping staff while analyzing business needs and making staff or procedural adjustments as necessary.
• Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.
• Maintain optimal housekeeping staffing levels to ensure peak performance and supervision; to include interview and selection of all housekeeping personnel and leadership team.
• Evaluate team member performance, identify areas for improvement and mentor team members and leaders to aid in their advancement.
• Approve department purchase requisitions and oversee storeroom inventories to maintain adequate par levels.
• Coordinate interdepartmental activities within the hotel to maintain overall cleanness and efficiency.
• Coordinate special projects related to housekeeping as directed by hotel leadership.
• Keep leadership and team members informed of significant departmental updates, operational information, and guest requests through daily, monthly, and quarterly meetings.
• Oversee the Team Member uniform process to include, 3rd party uniforms and laundry services.
• Perform other duties as assigned.

Your Experience Includes (Qualifications):

• Five to seven years of progressive rooms experience required including of that one to two years experience leading managers.
• Bachelor's degree or relevant work experience required.
• Previous experience with property management systems, Opera Property Management System preferred.
• Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.
• Ability to stand for long periods of time required.
• Ability to push, pull, and lift items weight up to 25lbs.
• Ability to work weekends, evening, holidays as necessary/required.

Who You'll Supervise:

• Housekeeping Team
• Uniform Team