Student Advanced Level

**WE ARE ACCEPTING APPLICATIONS FOR THIS POSITION FROM
ALL STUDENTS REGARDLESS OF WORK STUDY AWARD**

Academic Technologies is seeking responsible,
self-motivated students that demonstrate leadership, aptitude, initiative,
and assertiveness to provide assistance and training on a wide variety of
technology to students, faculty, and staff in classrooms and computer labs across
campus. Successful candidates will demonstrate excellent customer service
skills and an interest in technology support, customer service, and teaching.
This position provides support for walk in requests, over the phone, and
within the Help.UNM system. This position also has shared supervisory
responsibility of student technicians and a focus on the areas outlined
below.

Must possess the ability to work independently,
organize time efficiently, and communicate professionally with faculty,
staff, and students. Applicants should be able to take the initiative to
solve problems on their own as well as request help as needed. There are two unique
positions with different areas of focus.

Duties and
responsibilities include:

Pod Operations Lead
Provides
operational and technical leadership for classroom and lab computing
environments. Must demonstrate the ability to communicate effectively with
staff and team members regarding ongoing projects and classroom technology
needs. Responsible for classroom computer inventory management, LabStats
oversight, and maintaining accurate hardware maps across academic spaces.
Assists with resolving IT tickets, supports other SITE positions and SCON
operations, and helps coordinate various technical projects related to lab
systems. Takes initiative to identify and solve hardware, software, and
workflow issues while providing guidance and support to student technicians.

AV Training Lead
Provides advanced technical leadership for student technicians. Must
demonstrate the ability to communicate with customers about ongoing issues in
classrooms and dealing with audiovisual systems and computer software. Responsible for ongoing coaching and support of staff development
along with helping coordinate various special projects in the labs and
computer classrooms. Takes initiative to solve of the computing and personnel
problems.

Enrolled in a degree seeking program at UNM, Enrolled at least half-time (6 hours) at UNM for fall and spring semesters (Audit hours do not count), and if Work Study, you must meet Satisfactory Academic Progress.

Minimum Qualifications:
Enrolled in a degree
seeking program at UNM, Enrolled at least half-time (6 hours) at UNM for fall
and spring semesters (Audit hours do not count), and if Work
Study, you must meet Satisfactory Academic Progress.

1.) Previous experience as a SCON or Learning Environments student tech
2.) Ability to evaluate and recommend improvements associated with all aspects of the classroom and computer pods.
3.) Ability to work with faculty and teaching assistants.
4.) Ability to troubleshoot software and hardware issues and coordinate with intradepartmental IT specialists to resolve issues and projects.
5.) Experience with operation, maintenance, and troubleshooting of complex AV systems.
6.) Prior experience in a similar capacity at another department or institution.
7.) Public speaking experience.

Preferred Qualifications:

1.) Experience managing and maintaining inventory and related data.
2.) Familiarity with LabStats or similar system monitoring tools.
3.) Strong troubleshooting skills for hardware and
software issues.

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.