Population Health Specialist, Population Health, Full Time, Day

oThe Population Health Specialist-PHS) will work in VHS,s ColigoCare/Population Health Department to provide individualized service, navigating, and supporting all provider practices within the clinically integrated network (CIN) to improve patient quality of care. The PHS will support all ColigoCare provider practices, including Valley Medical Group and Independent physicians, by developing and implementing processes designed to meet quality targets established by CMS and commercial payors. The PHS acts as an integral liaison between payors/insurers and the practices to analyze electronic quality reports and format these into actionable data at the practice level.oThe PHS facilitates this data-driven approach by conducting face-to-face visits at the practice site with office managers and/or providers to discuss opportunities for improvement. The PHS participates in providing educational seminars for practice managers held at the Kraft Building to proliferate knowledge of value-based care. The PHS regularly attends interactive meetings with commercial payors to better align our network with these payors and maximize our results in their shared savings programs.oUnder the direction of the Manager, Quality and Care Coordination, the PHS strives to influence behavior at the practice and provider levels to succeed in value-based care programs and improve the triple aim: improved quality, decreased cost of care, and improved patient experience

EDUCATION:

Associates degree required or higher preferred. In lieu of degree 3+ years experience in health related field. Experience in a primary care setting, care coordination, and/or referral management in lieu of certification/licensure noted above may be consi

EXPERIENCE:

oMinimum of 3 years experience working with physician practices including provider education, practice management, quality assurance oExperience working in a patient-centered medical home environment preferred.

SPECIAL SKILLS:

Computer software experience including Microsoft Word and Excel. Demonstrated ability to compile statistics and data. Working knowledge of principles of population health, utilization management, case/care management, health care contracts and benefit eligibility requirements. Effective oral and written communication skills required. Ability to use effective critical thinking skills (analytical, clinical reasoning, decision-making, problem-solving, time management, etc.). Ability to use effective organizational and time management skills to set priorities and respond quickly to urgent/emergent situations. Must be a self-starter, able to multi-task, easily adapt, and support multiple professionals. Ability to apply an understanding of business fundamentals and administrative expense management. Strong orientation towards the provision of high quality, cost effective and comprehensive medical care. Outstanding interpersonal, service excellence behavior and customer service skills required. Ability to interact directly with customers and respond to their needs immediately. Uses discretion in confidential matters. Maintain a favorable image by demonstrating courtesy, patience, persistence, sensitivity and tact while dealing with the customers. Ability to support company-wide efforts to improve and maintain a high level of patient/customer satisfaction as evidenced by (but not limited to) customer/patient satisfaction survey scores and other organizational and System's targets and goals. A high functioning team player. Establishes and fosters cooperative working relationships with staff and management. Demonstrates behavior that is courteous, caring, respectful, and compassionate at all times. Demonstrates ability to listen and respond in a non-judgmental manner, with clear expectations. Demonstrates behavior that is consistent with the Valley Health System's Behavioral Standards, as well as the organization's Mission and Vision Statements. Ability to represent the organization positively at all times. Ability to respect confidentiality of private healthcare, financial, and other company information at all times. Ability to honor commitments to the job and members of the team. Ability to speak constructively about co-workers and the organization. Ability to assume responsibility and accountability for job duties and organizational responsibilities. Interfaces with all levels of VHS staff, management, physicians and executives. Highly-developed interpersonal skills to interact effectively and motivate providers and practice staff. Persuasive interpersonal skills required. Demonstrated ability to influence others while motivating them to change. Reasoning and problem solving ability. Ability to collaborate in a personal and professional manner with all levels of the organization in order to share ideas and problem solve.

Job Location

Kraft Center

Shift

Day (United States of America)

Benefits

• Medical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees)
• Group Term Life Insurance and AD&D(Full Time Employees)
• Flexible Spending Accounts and Commuter Benefit Plans
• Supplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)
• 6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness
• Retirement Plan
• Tuition Assistance
• Employee Assistance Program (EAP)
• Valley Health LifeStyles Fitness Center Membership Discount
• Day Care Discounts for Various Daycare Facilities

Salary

Joining Valley Health System means becoming part of a dedicated team that values the highest quality of care in a supportive environment. In our commitment to high performance and reliability, we encourage and recognize exceptional individual performance through our industry leading compensation practices including a starting salary and benefits in accordance with your role, experience, education, and licensure. Actual individual salaries vary depending on these factors. The salary listed does not include other forms of compensation or benefits.

Pay Range: $25.97 - $32.46 (per hour)

EEO Statement

Valley Health System does not discriminate on the basis of ancestry, age, atypical hereditary cellular or blood trait, civil union status, color, creed, disability, domestic partnership, gender, gender identity or expression, familial status, genetic information, liability for service in the Armed Forces of the United States, marital status, medical condition or illness, mental or physical handicap, national origin, nationality, perceived disability, pregnancy, race, refusal to submit to genetic testing or make available results of such tests, religion, sex, sexual orientation, veteran's status or any other protected basis, in accordance with all applicable Federal, State and Local laws. This applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment.