Customer Service Representative

Job Summary:Provides service to customers who require assistance with issues involving their fare media consisting of invoices, accounts and retail purchased transponders. Responsible for providing professional, knowledgeable, and courteous in person support to all account holders, patrons, and transit operators. This position typically works under close on-site supervision and direction.

Hours are 9:45am - 6:15pm Monday -Friday on site

Essential Job Duties and Responsibilities:

• Call and greet customers from a lobby queue system
• Processes all information, requests, documents, and money transactions
• Performs all assigned tasks as quickly and accurately as possible
• Handles customer settlements, escalations and disputes as needed
• Follows all established policies, procedures, and written/verbal instructions
• Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible
• Answers all inquiries related to fare media
• Provides in person customer service handling cash transactions daily
• Reconciles cash drawer at the end of each shift
• Reconciles personal assigned inventory at each shift
• May need to conduct weekly or monthly inventory audits as requested

Minimum Job Requirements:

High school degree, or equivalent, plus two years' experience in a Retail or Customer Service environment. Some college coursework preferred. Must be a good team player. Must possess a positive attitude. Must excel in a fast-paced environment. Able to work and respond in a high-volume situation. Willing to work extended hours. Ability to type 40 plus word per minute (WPM) preferred. Proficient in Microsoft Office is a plus.

Cubic Pay Range:

The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.