(CSSNA) Service Administrator - III

Job Title: Service Administrator - III

Duration: 5 to 6 months

Location: Tampa FL 33610

Pay Rate: $23.50 - $25.00 hourly

Schedule: Monday - Friday, 7:30 AM - 4:30 PM

JOB SUMMARY
Must Have Skills/Experiences:
* Provide excellent quality customer service support
* Use Excel, PowerPoint, and Outlook for daily tasks
* Strong communication and organizational skills

Job Summary:

Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location

Key Responsibilities:

• Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
• Assesses customers needs and gathers pertinent information
• Creates basic work orders in appropriate systems
• Provides some status updates to customers, as requested

Competencies:

• Communicates effectively - Delivers clear, audience-appropriate communication using multiple modes.
• Manages conflict - Handles difficult situations calmly and resolves issues with minimal disruption.
• Customer focus - Builds strong customer relationships and provides customer-centric solutions.
• Directs work - Gives clear direction, delegates tasks, and removes barriers to ensure work gets done.
• Financial acumen - Understands key financial indicators and uses them for better business decisions.
• Instills trust - Earns confidence through honesty, integrity, and authenticity.
• Diagnostics application - Translates customer complaints, follows workflows and tools for troubleshooting, confirms repairs, and documents results accurately.
• Warranty process - Verifies root cause, checks eligibility based on warranty guidelines, identifies covered items, and files proper claims for accurate settlement.
• Technical escalation - Collects technical issue data, uses available resources, escalates when needed, and documents all steps for smooth ticket resolution.
• Service documentation - Creates accurate customer and equipment records, captures required data, and documents work in the service system.
• Electronic service tool application - Uses the correct diagnostic hardware/software, interprets tool data, and determines next steps for resolution.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.