Manager, Performance Improvement - La Jolla

This Manager position is eligible to participate in the Manager Incentive Plan

Position location is Scripps Memorial Hospital La Jolla

Elevate your career with Scripps Health, where Compassion Meets Excellence.

Invest, Empower & Belong at Scripps Health, where your potential is limitless. We're more than a healthcare provider, at Scripps you will join a community where your views, beliefs and values are celebrated. Grow through industry-leading development programs and empower yourself to deliver innovative care. Be a part of an extraordinary team, impacting health in beautiful San Diego.

Why join Scripps Health?

AWARD-WINNING WORKPLACE:

At Scripps Health, your ambition is empowered, and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2025.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Beckers Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Scripps Health offers an environment where professionals can thrive through meaningful work, career growth opportunities, and a supportive culture that prioritizes both patient care and employee well-being.

Scripps Memorial Hospital La Jolla is a prominent healthcare institution that has served the San Diego community since 1924. As part of the larger Scripps Health system, it is known for providing high-quality medical care, particularly in areas such as heart care, cancer treatment, orthopedics, and women's health.

As Manager, Performance Improvement in a Magnet recognized hospital, you will oversee performance improvement programs and processes to drive organizational excellence.

Partner with operational teams prioritize initiatives, optimize workflow design, and implement effective solutions. Lead the development and maintenance of decision-support data systems that underpin departmental and organization-wide performance improvement efforts.

Manage the oversight of multiple databases and ensure accurate monitoring of performance measures, including clinical quality indicators required for regulatory compliance and reporting. Collaborate with the Medical Staff to design, implement, and evaluate clinical guidelines and oversee the peer review process.

Provide leadership for the facility-wide policy and procedure development process, ensuring alignment with organizational goals and regulatory standards. Be responsible for preparing and presenting data, insights, and recommendations to key committees, work groups, and system-level groups to support informed decision-making and continuous improvement.

New Hire Incentive Eligible position!

The following are not eligible for hiring incentives:

* Internal candidates

* Rehires that left Scripps less than 3 years ago

In order to remain eligible for your retention incentive the following criteria must be met:

* Must remain in original hired FTE Status and Shift (if specified in offer letter)

* Must remain in original department/specialty

* Must remain in original Job Title

* Transfers to other locations will be reviewed on a case-by-case basis and may result in forfeiting remaining incentive bonus unless specifically noted in your offer letter.

Required Education/Experience/Specialized Skills:

• Bachelor's degree in a relevant field (e.g., healthcare administration, nursing, public health, business administration, or a related discipline).
• Minimum of five (5) years of directly related experience, including at least two (2) years in a supervisory or management role.
• Proven ability to manage complex projects, with demonstrated working knowledge of project management methodologies and tools.
• Highly developed analytical skills and expertise in applying advanced problem-solving techniques to address organizational challenges.
• Experience in the implementation and oversight of data management processes and systems, particularly in a clinical or healthcare setting.
• Fluency in performance improvement tools and methodologies (e.g., Lean, Six Sigma, PDSA), applied statistical concepts, and information management systems.
• Strong knowledge of regulatory and accreditation standards, including The Joint Commission, Title 22, and other applicable federal and state regulations.
• Exceptional interpersonal, written communication, and presentation skills, with the ability to effectively engage and collaborate with multidisciplinary teams and stakeholders.

Preferred Education/Experience/Specialized Skills/Certification:

• Bachelor of Science in Nursing (BSN) strongly preferred.
• Master's degree in a relevant field (e.g., Healthcare Administration, Nursing, Public Health, Business Administration, or a related discipline) highly preferred.
• Certification in performance improvement methodologies, such as Lean Six Sigma Green Belt, Black Belt, or similar, is strongly preferred.
• Certification in healthcare quality, such as Certified Professional in Healthcare Quality (CPHQ), is highly desirable.
• Experience leading large-scale performance improvement initiatives, including clinical quality improvement projects and process redesign.
• Demonstrated expertise in facilitating organizational change and fostering a culture of continuous improvement.
• Advanced proficiency in data analysis tools and software (e.g., Excel, Tableau, Power BI, or statistical software such as SPSS or Minitab).
• Knowledge of evidence-based practices and clinical guidelines relevant to hospital operations and care delivery.
• Experience working within a multi-site healthcare system or a large, complex organization is a plus.