Staffing Coordinator - Arabic and English speaking

Job Title:

Staffing Coordinator

Job Code:

2897

Reports to:

Team Manager

FLSA:

Non-exempt

Department:

CCMSN, WSG

Revision Date:

11/2025

BASIC PURPOSE

The Staffing Coordinator provides the highest caliber of customer service to our field staff and to our client facilities.

ESSENTIAL FUNCTIONS

• Provide first level support to both field staff and facility customers
• Operate efficiently and effectively with a sense of urgency to carry out tasks on an individual basis and in a team setting
• Partner with clients to determine staffing requirements
• Offer assignments at client facilities to qualified field staff
• Manage all staffing activities between field staff and clients by calling, emailing, and utilizing other staffing platforms and tools
• Manage open orders and fill open shifts with qualified field staff
• Communicate all updates in a timely manner to both field staff and facility customers
• Remain aware of discrepancies in staffing schedule and report patterns to the managers and local office as necessary
• Develop and foster excellent relationships between clients and field personnel.
• Ensure field staff and/or client concerns are resolved in a timely manner; uphold our Company's reputation by demonstrating standards of excellence.
• Perform all other duties as assigned by management.

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

QUALIFICATIONS

• 1-2 years' experience, preferable in the staffing industry
• Must have strong computer and analytical skills, proficient with Microsoft Outlook. Database and/or automated program experience a plus
• Previous healthcare and/or call center experience preferred
• Bilingual (Spanish, Arabic and Mandarin) preferred

Education: High school diploma or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

CRITICAL COMPETENCIES FOR SUCCESS

• Ability to type 35 wpm or greater consistently
• Ability to quickly solve problems and multitask in a fast-paced environment
• Ability to work with multi-line phones and utilize multiple programs and screens
• Ability to prioritize and plan work activities, use time efficiently, and meet deadlines
• Ability to respond clearly to client/staff inquiries while maintaining the highest degree of confidentiality and professionalism
• Must be comfortable spending a large portion of the day making outbound phone calls
• Must be a self-starter and be able to meet the goals and metrics assigned
• Must be able to clearly exchange and document accurate information in a timely manner
• Must have outstanding communication, customer service, and people skills, with the ability to listen, present, and clearly express ideas in a written and oral format.
• Must be detail oriented with the ability to achieve thoroughness and accuracy when accomplishing a task.
• Ability to work well within a team; must be able to work effectively and amicably with managers and employees while working towards common goals, while being accountable for assigned tasks. Must be willing to jump in and offer assistance when needed.
• Must be customer service focused with the desire to take care of field staff and facility needs by going above and beyond to fulfill those needs.
• Ability to demonstrates accuracy and thoroughness; must monitor own work to ensure accuracy and quality
• Must be adaptable and be able to manage competing demands and changing priorities, while maintaining a calm and professional demeanor during stressful situations
• Must be comfortable with the escalation processes: Interface with Workers Comp, Risk Management, IT, Clinical, Travel and local markets.

WORK CONDITIONS

• 100% Remote Status
• Must be able to successfully dedicate full attention to job duties during work hours
• Must meet all standards and requirements of the Company's Telecommuting Policy and Remote Work Policy, which includes an office like environment to work in with minimal noise and disruption, and reliable high-speed internet with the ability to connect equipment directly to a modem or router.
• Must possess comfort in learning, training and engaging with others virtually through Microsoft Teams and Zoom both via telecom and video.
• This is a high call volume position requiring excellent communication skills; must be comfortable spending the majority of your time in a stationary position, calling, emailing, and utilizing other staffing platforms and tools to communicate with field staff and client facilities regarding needs and assignments.

The above declarations are not intended to be an "all inclusive" list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to perform the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities.

Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability

I have read and understand the responsibilities of this position.