Concierge

We are seeking a Hospital Concierge. As our Hospital Conciergeyou will welcome and assist our patients, visitors, and staff by providing directions, answering inquiries, helping with check-in, and ensuring safety protocols are followed. They offer a friendly, reassuring presence, coordinate with hospital staff, and contribute to a positive experience for all visitors.

Shift's Available: Days

Employment Type: Full Time

Hours: 8-hour shifts

Location: Harlingen Medical Center - Harlingen, Texas

Here are some of the benefits of working at Prime Healthcare:

Health, dental, and vision insurance options

• Paid vacation, sick time and holidays

• Bereavement leave, FMLA and other leave options

• Employer 401K options

• Tuition reimbursement options

• Life, disability, and other insurance options

• Many other amazing benefits

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/

Essential Duties and Responsibilities (includes, but not limited to):

• Warmly welcome patients, families, and guests, and providing directions to various departments or areas within the hospital

• Answer general inquiries about hospital services, policies, or locations

• Help patients with the check-in process and directing them to the appropriate registration or waiting areas

• Ensure visitors follow hospital protocols, including visitor restrictions, and guiding them to the appropriate locations

• Provide emotional support to patients and visitors, offering a friendly and reassuring presence.

• Communicate with hospital personnel to ensure smooth operations and to relay any necessary information

Before we go any further, we do have some deal-breakers. You must have: .

Education and Work Experience

1. Knowledge of standard insurance companies and verification requirements.
2. Well versed in authorization processes for all payers.
3. Ability to multi-task, prioritize needs to meet required timelines.
4. Analytical and problem-solving skills.
5. Customer Services experience required.
6. High School Graduate or GED Equivalent Required (effective 4/1/14 for all new hires)