Consumer Dispute Specialist I

About the Role:

Join our team as a Consumer Dispute Specialist I, where
accuracy, clarity, and curiosity come together to support consumers and
strengthen our Resident Screening process. In this
role, you'll investigate disputes from start to finish-reviewing
reports, gathering documentation, and communicating results with confidence and
care. You'll work across multiple systems, reference
credit data and public records, and ensure every step aligns with
FCRA guidelines. If you enjoy problem-solving, staying organized, and
delivering a reliable, consumer-focused experience, this role is for you.

What You'll Do:

• Receive, review, and resolve consumer disputes related to
  tenant screening application results with accuracy and professionalism.
• Process all dispute activities in compliance with FCRA
  regulations, Yardi Resident Screening guidelines, and required time
  frames.
• Communicate clearly with consumers to gather details,
  provide updates, and deliver investigation results.
• Maintain thorough documentation of all steps taken
  throughout the dispute resolution process.

Who You Are:

• Bachelor's degree or equivalent combination of education and
  experience
• One to two (1-2) years of experience in a legal or
  regulatory compliance position
• Knowledge of the Fair Credit Reporting Act or other consumer
  rights processes
• Knowledge of credit reports and civil and criminal record
  terminology
• Ability to meet critical deadlines and prioritize multiple
  tasks in a fast-paced environment
• Excellent attention to detail with a high degree of accuracy
• Strong organizational skills
• Accountability and follow-through skills
• Ability to adjust to new processes and procedures
• Excellent oral and written communication skills
• Proficiency in Microsoft Office Suite
• Professional phone demeanor skills

Ideal to Have:

• Experience working as a paralegal
• Experience using a customer relationship management ("CRM")
  or sales database system

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We've created a team of over 10,000 employees in over 40 locations around the
globe dedicated to making great real estate software products.

Discover the Yardi Difference:

Yardi is more than just a software company - we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

#YardiCareers #TeamYardi #hiring

$28.84/hr - $32.45/hr

All submissions for open positions should be received
through Yardi's applicant portal, accessed from Yardi's corporate website.

EOE/Race/Gender/Disability/Vets

*fs

#LI-Hybrid