Supervisor, Inside Sales

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Nov 15, 2025
Responsible for leading a team of inside sales representatives who engage potential prospects via phone to educate and enroll into our Government Programs (DSNP -Senior Care Options and One Care or Medicare Advantage) plans. The supervisor will ensure that the team meets or exceeds sales targets, adheres to regulatory requirements, and provides excellent customer service throughout the sales process. The supervisor will partner with the manager on a number of growth and retention strategies and activities. This role combines leadership, strategic oversight, and a proficient understanding of state and federal rules and regulations around Medicaid and Medicare. Essential Functions -Conduct regular one-on-one meetings, call monitoring, and performance reviews with sales reps to provide feedback and coaching. -Monitor and track individual and team sales performance, ensuring targets are met or exceeded. -Foster a positive and high-performance team culture, promoting collaboration, accountability, and continuous improvement. -Provide ongoing training and development to new and existing inside sales reps. -Ensure accurate and up-to-date customer records in the CRM system, with proper follow-up and documentation. -Ensure that all sales activities and processes align with company policies, procedures, and compliance requirements. -Track key performance indicators (KPIs) and adjust tactics to improve sales conversion rates. -Use sales data to identify areas for improvement and recommend adjustments to sales strategies. Education Bachelor's Degree (experience can be substituted for degree) preferred Experience At least 5-7 years of experience in sales, healthcare, or insurance, with a focus on Government Markets required At least 3-5 years of Contact Center Experience required At least 1-2 years of management experience required Knowledge, Skills, and Abilities Familiarity with relevant healthcare regulations, including Health Insurance Portability and Accountability Act, to ensure compliance and maintain patient confidentiality. Familiarity with call center software, customer relationship management systems, and other relevant tools used in a call center environment. Familiarity with the healthcare industry, hospital operations, and medical terminology is important for effectively understanding and addressing customer inquiries. Ability to motivate and inspire staff to provide exceptional customer service while maintaining productivity and efficiency. Proficient problem-solving skills to handle escalated or challenging customer interactions effectively. Dedication to providing exceptional customer service and ensuring a positive experience for patients, visitors, and other stakeholders. Working Conditions This is a remote role that can be done from most US states Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.