Technical Support Engineer II

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We're looking for a Technical Support Engineer II to join our Platforms team and help us unleash the potential of every business.

What you'll own as the Technical Support Engineer II

As part of our Platforms business, we are looking for a Technical Support Engineer who will play a critical role in delivering exceptional experiences for our customers while partnering with internal teams to ensure the voice of the customer is well represented.

In this strategic role, you will serve as a trusted partner to both internal teams and external stakeholders, ensuring seamless integration and optimal performance of our platforms. You will diagnose and resolve complex technical issues, provide proactive guidance, and collaborate across engineering, product, and partner experience to enhance the customer experience and success. Your expertise will help us strengthen relationships, accelerate innovation, and maintain Worldpay's position as a leader in global payments.

• This is a career level professional individual contributor role.

• Works independently on problems of diverse scopes.

• Gains unique expertise and contributes to a Subject Matter Experts initiative.

• Provides advanced technical support to partners and internal teams by diagnosing and troubleshooting complex issues across payment processing, APIs, terminals, and platform integrations. Leverages data, logs, and system tools to identify root causes and collaborates with Product and Engineering to implement sustainable solutions that enhance platform performance and partner experience. Acts as second-level support and provides guidance and advice to Payrix Pro Partners.

• Reports design, reliability and maintenance problems or bugs to product and engineering.

• May be involved in customer installation and training.

• Provides support to customers/users where the product is highly technical or sophisticated in nature.

What you'll bring

• Proven work experience in a SaaS or Fintech environment as a Technical Support Engineer, Desktop Support Engineer, or similar role

• Strong foundational technical skills using APIs and SQL

• Exposure and understanding of key payments knowledge around

• Good understanding of computer systems, mobile devices, and other tech products

• Proven ability to diagnose and troubleshoot technical issues

• Familiarity with working in a ticket-based environment with the ability to participate in or lead projects

• Excellent problem-solving and communication skills

• Ability to provide step-by-step technical help, both written and verbal

• Ability to execute API requests via Postman or similar software

• Experience with scripting

It's a bonus if you have

• Recent work experience in Incident Management

• Demonstrated knowledge regarding the following:

  • Payment processing lifecycle

  • Disputes and chargebacks

  • Card Networks

  • Tokenization and vaulted concepts

• Proficiency with AWS

• BS degree in Information Technology, Computer Science, or relevant field

About the team

As part of the Partner Experience team supporting Payrix Pro, this role interacts with software companies (Partners) and acts as second/third level support; providing guidance and advice to Payrix Pro Partners.

The team holds a high degree of internal and external relationships specific to the payments industry and across our vast product estate. The team is a dynamic and motivated group driving business in a high-growth market segment.

To learn more about our winning teams, check out our world-class teams that own it every day.

What makes a Worldpayer

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

#LI-MP1
#IND2025

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.