Quality Assurance Specialist

First Merchants Bank is seeking a Quality Assurance Specialist to join our team! This position will perform a final inspection of completed work in order to ensure it was completed in accordance with established procedures. Reject and return to those units where a defect has been identified. Conduct root-cause analysis of defect trends and contribute to the problem-solving process. Provide recommendations on opportunities for improvement within assigned processes.

As part of this role you will:

• Must be able to perform Day 1 BCR validation tasks.
• Demonstrate subject expertise in 2 of the following process groups as it relates to the needs of the unit:
  
  
  
  • Deposit Operations
    
    
    
    • Validate new deposit account openings, ensuring all data is accurately entered and all steps are followed.
    • Perform reviews of all deposit maintenance reports, identifying defects and addressing them effectively.
    • Handle more complex tasks within deposits, such as exception clearing, tax levies, account maintenance workflow validation and OTE workflow validation.
    • Be able to serve as a point of contact in cross-departmental projects and new process implementations relating to deposit QC functions.
    
    
    
    
  • Loan Boarding and Maintenance
    
    
    
    • Show expertise in consumer loan boarding reviews, identifying defects, problem-solving any discrepancies or issues and validating corrections.
    • Review loan maintenance for consumer loans, ensuring procedures are followed, identifying defects and validating corrections in a timely manner.
    • Handle more complex loan maintenance tasks such as ATS report, DFI refunds, OTE validations, requests and reviews
    • Be able to serve as a point of contact in cross-departmental projects and new process implementations relating to loan operations QC functions.
    
    
    
    
  • Bank Control Records (BCR) Updates and OTE requests/reviews
    
    
    
    • Be able to understand the procedures for BCR updates, handling complex rate changes or other updates that impact multiple areas of the bank's operations.
    • Be able to perform Day 1 and Day 2 tasks, identifying and resolving discrepancies efficiently. Identifying trends and reporting major concerns appropriately.
    • Be able to serve as a point of contact for all things BCR with cross-departmental activities and projects relating to QC functions.
    
    
    
    
  • Administrative Tasks
    
    
    
    • Act as a subject matter expert in two process groups, providing guidance and training to employees in those areas.
    • Build the necessary reports daily for the identified process groups.
    • Document inspection results, report issues and trends to the Manager, and contribute to the root-cause analysis for process defects.
    • Actively participate in quality assurance and operations projects that impact the selected process groups.
    • Explore Lean Six Sigma tools to identify defects and implement process improvements.
    • Maintain acceptable productivity and accuracy as you apply and share the process knowledge.
    
    
    
    
  
  
  
  

To be successful in this role, we require the following:

• High school diploma or equivalent (GED).
• Eighteen (18) months of quality assurance experience or related banking/financial services experience.

The following would be a plus:

• Banking experience.
• Proficient in Microsoft Outlook, Excel and Word.

First Merchants offers the following:

• Base Pay PLUS Bonuses
• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Apply today to begin your career with us!