ADVICE LINE RN

The Advice Line RN

• Consults with callers, analyzes information by listening to caller comments, asking proper questions and using broad medical knowledge to counsel and refer patients regarding their health care needs. Directs to liaison nurse, physician, emergency room or urgent care center as appropriate.

• Triages appointments. Schedules patient appointments.

• Processes referrals and does demographic and insurance data collection.

• Answers patient's clinical questions and provides patient education. Consults with callers regarding classes and services that may be of benefit to them.

• Collects data for quality processes and service improvement.

• Consistently demonstrates the role of patient advocate, protector of patient's rights, and provider of psychological/social/cultural support.

• Applies knowledge of growth and development to appropriately care for patients served.

• Provides feedback to staff using appropriate communication and documentation.

• Enters information into the electronic medical record and may enter information in other data bases for quality improvement or clinical research.

• May process routine medication refills.

• Is often the first and primary contact the patient has with the system in accessing care.

• Works in a call center environment.

• Is an integral part of the clinic patient care team.

• Interacts with patients, families, visitors, and all members of the health care team to develop, coordinate, and manage the plan of care.

• Delegates and oversees delivery of patient care. Maintains patient, staff and customer confidentiality.

• Demonstrates knowledge of the principles of life span growth and development and assesses data reflective of the patient's status.

• Interprets the appropriate information needed to identify each patient's requirements relative to his or her age specific needs and provides care according to departmental policies and procedures. May be asked to provide care at Carilion facilities to meet patient needs.

Education: Graduate of school of professional nursing. BS RN preferred. CNS RN preferred.

Experience: 4 years of varied nursing experience required, with some of this in inpatient nursing. Ambulatory nursing experience preferred as well.

Licensure, certification, and/or registration: Currently licensed as Registered Nurse (RN) in the Commonwealth of Virginia or new graduate of approved program eligible to sit for the Virginia licensure exam required.

Other Minimum Qualifications: Keyboarding skills required for automated computer systems, including electronic medical records. Must be able to meet essential job functions. Must have advanced nursing skill and knowledge across the specialties. Excellent communications and critical thinking skills required. Must be able to quickly establish rapport with customers over the phone.

This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Recruiter:

Recruiter Email:

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself.Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Virgin Pulse
• Discounts on childcare
• Continued education and training

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