Senior Billing Specialist

We're Hiring: Senior Billing Specialist

Location: Cherry Hill, NJ
Employment Type: Full-Time, in person
Department: Revenue Cycle Management

FLSA Status: Non-exempt

Are you looking for a new professional challenge? Do you want to build a fulfilling career with real purpose? Join Bancroft, one of the region's largest nonprofit human services organizations. Here, you'll be supported by coworkers who are committed to one another, and who strive toward one mission and purpose.

As a nonprofit organization, we are solely committed to supporting people with special needs and their families, to help make it One World. For Everyone.

The Senior Billing Specialist manages and supports billing systems and processes to ensure timely and accurate reimbursement for services provided. This role oversees billing activities, resolves discrepancies, communicates with funders and stakeholders, and ensures compliance with laws, regulations, and industry standards.

Manage end-to-end billing processes, including invoice generation, payment reconciliation, and discrepancy resolution.

• Handle high-volume, complex client accounts and ensure timely claim submission and payment.

• Communicate with funders and case managers to maintain accurate records and strong partnerships.

• Conduct regular billing audits and prepare detailed reports for management.

• Serve as a key resource on billing policies, procedures, and complex transactions.

• Configure and maintain billing software; assist with system upgrades, testing, and troubleshooting.

• Support training for staff on billing procedures and process improvements.

• Collaborate with the Billing Director on A/R research, reporting, and special projects.

• Maintain effective communication with staff, families, and external partners.

• Adhere to Bancroft's Code of Ethics and all regulatory, safety, and compliance requirements.

• Cooperate with state and local agencies during audits or investigations.

• Promote a safe, respectful, and ethical work environment aligned with Bancroft's mission and values.

• Perform other billing and collection duties as assigned; remain flexible to organizational needs.

Education and Experience:

• HS diploma, with a certificate or associate's degree in Health Care preferred.
• Demonstrated experience of at least three (3) years in billing and/or funding required.

What Sets You Apart:

• Advanced proficiency in billing systems and Microsoft Office (Excel, Word, PowerPoint).

• Salesforce experience preferred; quick to learn new systems and payer portals.

• Strong analytical and problem-solving skills with attention to detail.

• Able to work independently, manage priorities, and mentor others.

• Effective communicator with integrity and alignment to Bancroft's mission.

What You'll Love About Bancroft

• Meaningful Purpose: We truly make a difference in the lives of others, which inspires us to be better people, and gives us purpose.
• Lasting Bonds: We are a close-knit, committed team who feel like a second family
• Personal Growth: There are opportunities to learn and build skills, professional development, career advancement, tuition assistance, and loan repayment programs
• Outstanding Benefits: We offer competitive salaries, retirement savings program, generous paid time off, medical and dental insurance, and more

The current hiring range for this position is: $25.00- $26.50/hr.

About Bancroft

At Bancroft, you'll do more than just make an impact. We are a care team of 2,700 employees across 200+ facilities and homes in NJ, PA, and DE committed to making a lasting difference in the lives of the people we serve and their loved ones. Together, we work diligently and compassionately, to improve the lives of the people we serve. Find your purpose and more at Bancroft.

Real Life. Real Purpose.

bancroft.org/careers

Bancroft stands strong against racism and hate of all kinds and supports actions leading to respect, equality, fairness and peace. We advocate for and embrace an inclusive and just world. One world. For everyone. We work with heart, respect and collaboration. We are communicators, listeners, problem solvers, partners and collaborators. Bring your authentic self to our team.