Wire Services Team Lead

Office Location: Stuart, FL

SUMMARY:

Through oversight of the department, the Wire Services Team Lead is responsible for ensuring all aspects of the Wire department activities are processed timely, accurately, efficiently, and in accordance with applicable regulations with an eye toward identifying fraud.

These activities include the processing of incoming and outgoing wires, including OFAC verification, Wire Returns, Drawdown Processing, Wire Transfer agreements, Wire research, Account Maintenance, Reg-E, checking for suspicious information and activity, Customer Callbacks, and the review of the Signature Authority limits.

The Wire Services Team Lead will stay current with departmental training, adhering to all banking regulations and internal controls pertaining to Wire processing, including knowledge, and understanding of compliance and legal requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Oversees the Wire Operations team in the absence of the Wire Transfer Operations Manager.

• Handle escalations along with the Wire Operations Manager.
• Processes and verifies incoming and outgoing wire transfers received through Treasury Online, recorded telephone line, or from the branches via WITS, Wells Fargo, or Fedline Advantage.
• Understand and adhere to Regulation E and NACHA rules OFAC guidelines and regulations as they pertain to Electronic Funds Transfer.
• Review and input outgoing wire transfers including returns and drawdowns requested on behalf of Seacoast customers.
• Performs Seacoast Customer account maintenance which includes, but is not limited to, transaction review/monitoring and documentation review. This is completed in a timely and accurate manner in accordance with Bank policies, procedures, and regulatory requirements.
• Perform callback verification to confirm transaction details and authenticity of transaction.
• Performs various security related functions, such as verifications and callback confirmations, to validate the authenticity of outgoing wire transfers.
• Provides support for all electronic wire products which may include resetting passwords, processing enrollments, and offering assistance to staff and customers with these products.
• Works directly with clients and internal service partners to ensure proper documentation is being completed for accurate transfer of funds.
• Reconciles the transaction fraud monitoring queue and any OFAC related inquiries and performs the proper due diligence in mitigating fraud.
• Investigates and researches suspicious or fraudulent claims in accordance with the Bank's policy and procedures.
• Responsible for risk and fraud mitigation in relation to electronic services. Analyzes suspicious activity and enforces actions to mitigate risk.
• Communicates goals and deadlines to team members.
• Plans workloads and delegating tasks.
• Assesses team performance and providing feedback to employees.
• Assists with hiring and training employees.
• Performs customer service functions, including interacting with customers, and answering questions.
• Provides teams with information about recent developments, programs, and policy changes of management.
• Ensure adherence to AML/BSA requirements, operational procedures, audit procedures, risk/control expectations, dual control, security, Business Continuity, and all other regulated banking requirements.
• Adhere to Seacoast Bank's Code of Conduct.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent required
• 3+ years of the following preferred:
  
  
  
  • Retail banking or operational support experience in the banking industry.
  
  
  
  

• Solid technical skills, including proficiency with Microsoft Office applications.
• 3+ years of years leadership experience preferred.
• Intermediate of federal and state banking laws, rules, and regulations.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.

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