Loan Servicing Associate

Loan Servicing Associate is accountable for processing payments and advances on Commercial, Real Estate, Installment, Home Equity, Unsecured and Reserve Line loans. Responsible for reviewing and organizing original loan documents, monitoring department workflows, and providing initial troubleshooting support. Performs routine loan maintenance, identifies and escalates complex issues to management. Serves as a gatekeeper for incoming mail and shared inbox items related to loan boarding, funding, payment processing, maintenance, research questions, and communication with other departments.

• Process payments and advances daily to loan accounting system for Commercial, Installment, Residential Real Estate, Commercial Real Estate, Home Equity, Construction, Unsecured and Overdraft Protection loans.
• Review signed loan documents to confirm original signatures have been obtained.
• Monitor and manage department inbox and incoming mail.
• Preform initial troubleshooting of original loan document issues. Identify and escalate complex issues to appropriate team members or management.
• Produce, review, and disburse daily or weekly reports.
• Maintain internal controls related to loan payments, advances, rejected items, review of loan reports, returned or charge-back items.
• Maintain clear documentation and audit trails for all servicing activity.
• Perform routine loan maintenance including address changes, payment reversals, late fee waivers, and loan officer updates.

Position Requirements:

• 1-3 years of experience of loan servicing systems and internal workflows
• Efficient organizational and time management skills
• Effective interpersonal, oral, and written communication skills
• Excellent attention to detail
• Ability to identify complex issues, escalate appropriately, and communicate status updates
• Ability to work both independently and collaboratively.
• Sense of urgency
• Must have the ability to respond appropriately to customer inquiries in a fast-paced work environment while handling multiple tasks
• Excellent computer knowledge (including a strong understanding of excel)
• Banking and/or mortgage background is a plus

Salary Range: $45,000.00 - $58,000.00. Exact compensation may vary based on skills, experience, and location.