Pharmacy Benefits Navigator

General Description: Under the general direction of the clinical pharmacist and AVP of Clinical Pharmacy, the pharmacy benefits navigator is responsible for overcoming all barriers to drug access for OU Health patients including: prior authorization, copay assistance, facilitation of delivery. A pharmacy benefits navigator is typically an experienced retail pharmacy technician who understands the need for a highly personalized service.

Essential Responsibilities:
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Highly detail oriented and well organized.
• Ability to establish and maintain effective working relationships and communicate clearly with pharmacy staff.
• Place patient care at the utmost importance
• Recruitment of patients into OU Health's specialty pharmacy program
• Ability to gather information needed to successfully submit a prior authorization to an insurance company
• Ability to navigatecopay assistance and grant funding availability to assist with drug affordability
• Work as a liaison between pharmacy, doctors office, and patient in order to expedite drug access
• Provide medication adherence support
• Appropriately escalate clinical issues to the clinical or specialty pharmacist
• Build relationships with patients by providing friendly and efficient customer service
• Capacity to work independently and manage time well in order to complete necessary workload.
• Apply cultural sensitivity and understanding with a wide range of patient populations

General Responsibilities:
Performs other duties as assigned

Minimum Qualifications:

Education: High school diploma or GED required. Current Oklahoma licensed technician permit preferred. National certification preferred. Four years pharmacy experience preferred.

Experience: None. This position allows for on-the-job training.

Licensure/Certifications/Registrations Required: Active permit as a Pharmacy Technician by the Oklahoma State Board of Pharmacy or ability to achieve permit within 90 days of employment.

BLS certification and Immunization Administration Certificate preferred. If technician holds an Immunization Administration Certification, BLS certification will be required.

Knowledge, Skills and Abilities:

• Basic computer and math skills
• Detail oriented for accuracy of data and information
• Ability to communicate verbally and in writing
• Ability to accurately read and understand written materials and instructions
• Microsoft Office proficiency preferred.
• Customer Service oriented.
• EMR documentation experience preferred.