Revenue Cloud Practice Lead

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Revenue Cloud Practice Lead is a trusted thought leader, combining technical and functional expertise to deliver exceptional results for customers and partners within the Revenue Cloud ecosystem (formerly Salesforce CPQ + Billing). This individual plays a pivotal role in shaping and leading Revenue Cloud project teams, driving successful implementations, and ensuring that customers realize their goals.

As a key figure in the Professional Services team, the Practice Lead provides subject matter expertise on client needs and proposed solutions, identifies and mitigates risk areas, and sees issues through to full resolution. With a hands-on approach, this role involves configuring and driving solutions while mentoring project teams to meet complex business and technical requirements.

The Practice Lead also collaborates across the organization to develop client-specific proposals, staffing plans, and statements of work (SOWs). They champion best practices, develop shared assets, and align on global initiatives that propel the Revenue Cloud community forward.

Your Impact

Customer Leadership

• Lead customer engagements to exceed goals, deliverables, and metrics while ensuring alignment with Revenue Cloud best practices.

• Drive high client satisfaction (CSAT) by delivering measurable value in every engagement.

• Serve as a trusted advisor to customers, acting as a proactive and prescriptive guide in navigating their Revenue Cloud journey.

• Manage multiple strategic clients simultaneously, ensuring tight alignment with stakeholders and providing escalation support during implementations.

Team Leadership

• Mentor and empower team members, sharing expertise to scale capability and drive collective success.

• Inspire individuals to do their best work, fostering an inclusive environment where every team member thrives.

Operational Excellence

• Maintain a 25% billable target on service engagements.

• Align closely with Account and Services Sales teams, supporting pre-sales activities such as scoping, engagement plans, and staffing.

• Collaborate across Services, Support, Enablement, Alliances, and other internal teams to advance shared objectives and ensure alignment.

• Contribute to the growth of the Revenue Cloud practice through knowledge sharing, community engagement, and thought leadership.

Minimum Requirements

• Deep expertise in Salesforce Revenue Cloud (including Salesforce Billing) and relevant certifications.

• Proven ability to gather and analyze Quote-to-Cash requirements, designing flexible, scalable solutions.

• Strong analytical and problem-solving skills, coupled with the ability to work independently as a self-starter.

Preferred Requirements

• Passion: Dedicated to customer success and continuous improvement.

• Beginner's Mind: A lifelong learner who actively listens and approaches challenges with curiosity.

• Strategic Thinking: Builds strong relationships and considers the bigger picture in every decision.

• Storytelling & Communication: Effectively engages audiences, from team members to C-level executives, delivering compelling narratives that drive action.

• Collaboration: Works seamlessly with teams across functions, fostering unity and shared purpose.

• Adaptability: Thrives in uncertainty and excels in dynamic, fast-paced environments.

• Community Advocacy: Actively contributes to the Revenue Cloud knowledge base, championing internal and external initiatives.

• Multiplier: Amplifies the capabilities, productivity, and impact of others by fostering collaboration, empowering team members, and creating an environment where people can thrive and do their best work.

Join us in shaping the future of Revenue Cloud projects and making a tangible impact on our customers' success stories. Together, we'll deliver transformative solutions and build a thriving Revenue Cloud community.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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