Optician (DMG Lawton)

The Optician is responsible for fitting and dispensing eyeglasses and contact lenses based on a prescription from an optometrist or ophthalmologist.

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities, with or without accommodations, may result in disqualification from the position.

• Greet all patients in a pleasant, timely manner.
• Verify the patient's insurance coverage and apply for any authorizations necessary.
• Answer the phone in a pleasant, timely manner.
• Check all Audix messages and return calls.
• Keep the optical shop tidy, dust the frame boards.
• Be professional in appearance and manner.
• Keep office supplies and forms stocked and order items when needed.
• Take payments when needed.
• Achieve sales goals set by the Director of Optical Services.
• Help patients select frames.
• Take all optical measurements needed to make a pair of eyeglass lenses.
• Daily inspection of jobs before they are dispensed. Look for AR, tint, scratches, and power accuracy.
• Make sure all optical tools, nose pads, screws, etc. are organized and in full stock.
• Keep all cases organized and in full stock.
• Call patients to let them know glasses are ready the same day they come in.
• Empty the courier buckets as soon as they arrive and distribute appropriately.
• Make sure all payments and charges get put in Groupcast daily.
• Keep the cash box counted daily.
• Work towards ABO certification if you are not certified.
• Close Credit Card Machine daily.
• Travel to the appropriate office as assigned by the Director of Optical Services when needed.

General Responsibilities

• Performs other duties as assigned.

Experience Requirements

Education: High School Diploma or GED required.

Experience: No experience required.

License/Certification/Registration Requirements: Optician certification from American Board of Opticianry (ABO) preferred.

Knowledge/Skills/Abilities:

• Strong customer service skills.
• Understanding of HIPAA requirements.
• Knowledge of opticianry practices.
• Computer skills and organization.