Optical Lab Technician II - Dean McGee Oklahoma Health Center - Part-Time

General Description: The Optical Lab Technician II is responsible for the production of eyeglass lenses. This role works on a production line in a team environment and in customer service to provide direct support and communication to customers regarding their orders.

Essential Responsibilities:

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position.

• Provide excellent customer service to internal and external customers.

• Enter orders into lab software.

• Correctly read and interpret prescription specifications.

• Pull lenses and frames for orders.

• Operate lens surfacing lab, optical finishing lab, scratch coater, and other equipment.

• Maintain lab and equipment in a safe and organized manner.

• Perform daily, weekly, and monthly lab equipment maintenance as scheduled and in accordance with lab/equipment manual specifications.

• Answer phones and emails.

• Assist in the development and implementation of new approaches, methods, procedures, and enhancements to improve performance and achieve optimal customer service standards.

• Precept new employees and act as a mentor to others.

• Demonstrate the ability to resolve complex problems and troubleshoot issues associated with equipment as they arise.

General Responsibilities:

• Performs other duties as assigned.

Minimum Qualifications:

Education: High School Diploma or GED required.

Experience: Three years of experience required.

License(s)/Certification(s)/Registration(s) Required: None.

Knowledge, Skills and Abilities:

• Effective communication skills, including clear verbal interaction and accurate written documentation.

• Proficiency in operating lab equipment with accuracy and efficiency.

• Capacity to work independently under moderate supervision, managing tasks in a fast-paced clinical environment.

• Strong attention to detail and organizational skills to ensure consistent and high-quality patient care.

• Ability to collaborate effectively within a multidisciplinary team and contribute to a supportive work culture.

• Basic computer literacy, including use of scheduling systems and electronic medical records (EMR).