Services/Support Coordinator

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

• WO# tracking (and manual customer experience tracking): key contributor to accurately tracking work orders and troubleshooting issues to ensure a smooth customer experience.
• Local PUD in Santa Clara for benchtop equipment and/or loaner units from customer site: consistently manage and execute all local pick-ups and deliveries, ensuring timely and secure transport of critical equipment.
• Loaner utilization tracking in real time: participation in assisting in real-time tracking significantly aids in optimizing the use of valuable loaner units.
• Calibration Certificates updates utilizing tools: regularly performs updates to essential calibration certificates, which is crucial for compliance and accuracy.
• Contacting Customers for scheduling: actively engage in contacting customers for scheduling, demonstrating strong communication and organizational skills within the team.
• Client Communication: handles some direct communication with clients, addressing their inquiries and providing updates on calibration processes. This client-facing role is essential for maintaining positive relationships and ensuring customer satisfaction.
• ETE Maintenance and calibration factor updates in system: a reliable participant in maintaining ETE systems and updating calibration factors, a critical technical aspect of the role.
• Coordination with Santa Clara Office Facilities/Shipping: consistently coordinate with facilities and shipping, acting as a crucial link to ensure seamless operational flow.

Pay Range:

USD $58,630.00 - USD $97,720.00 Year

Note: For other locations, pay ranges will vary by region

This role is eligible for Keysight Results Bonus Program

US Employees may be eligible for the following benefits:

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)
• Restricted Stock Units

Visa Sponsorship is not available for this position

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***