Lead Administrator - User Experience and Assessment

Lubbock

42955BR

Library

Position Description

Performs managerial work providing direction and guidance in setting and achieving goals and objectives; developing policies; reviewing guidelines, procedures, rules, and regulations; establishing priorities, standards, and measurement tools for determining progress in meeting goals; coordinating and evaluating program activities; and establishing and monitoring budgets. May plan, assign and supervise the work of others. Works under limited supervision with latitude for the use of initiative and independent judgment.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

About the Department and/or College

Texas Tech University Libraries serve as a vital partner with students and faculty in their learning endeavors. The University Libraries' system comprises: (1) University Library, (2) Southwest Collection/Special Collections Library,(3) Architecture Library, and (4) Peters Family Legacy Library within the Student Enrichment Center. The University Library is a patent and trademark depository and is one of two regional depositories for U.S. government documents in Texas. The central focus of the Texas Tech University Libraries is to make available 3.72 million physical volumes, electronic resources, special collections and archives, and to offer services to students and faculty that enable academic and research success.

Major/Essential Functions

• Work with the User Experience and Assessment Librarian to conduct user experience research. Duties may include but are not limited to research design, participant recruitment, data collection, and reporting in alignment with institutional guidelines. Assist the Web Librarian with accessibility audits in SilkTide, remediation of accessibility issues, and other tasks as needed.
• Manage projects related to improving user experiences with library services, spaces, and resources. Duties may include but are not limited to project planning, reporting, creating documentation, and handoff. Document UX unit standards and processes.
• Analyze data to answer stakeholder questions, identifying findings that inform the development of user-friendly websites and services.
• Advocate for improved user experience and, where appropriate, accessibility to comply with current ADA requirements.
• Serve on library teams and committees as a subject expert on user experience and as an advocate for library users. Consult with teams as needed.
• Pursue professional development to inform enhancements to library services, spaces, and resources. Educate employees and students about user experience and best practices.

Knowledge, Skills, and Abilities

• Excellent written and verbal communication and active listening skills.
• Ability to work both independently and in a team environment.
• Flexibility in work assignments.
• Organizational skills and demonstrated ability to handle multiple concurrent projects.
• Self-starter who is comfortable with minimal day-to-day guidance and independently managing deadlines.
• Ability to work with high level of attention to detail and accuracy.
• Strong analytical and critical thinking skills.
• Proficiency with Microsoft Word, PowerPoint, Excel, and Outlook.
• Ability to work occasional nights and weekends.

Required Qualifications

Bachelor's degree in area of expertise or closely related area required. Five (5) years of experience in planning, developing, or implementing programs or research grants. Additional education may substitute for required experience on a year-for-year basis.

Preferred Qualifications

• Master's degree or higher in a related discipline.
• Experience producing clear deliverables with actionable recommendations.
• Quick learner who can adapt to a highly interactive environment.
• Someone skilled at interviewing and observing people, and putting them at ease.
• Strong organizational, project management, and planning skills.
• Project coordination experience.
• Experience with statistics collection and analysis and an understanding of tools and technologies relevant to evaluation, measurement, and assessment.
• Experience using qualitative research methods.
• Knowledge of website design, and usability best practices and standards, and ADA compliance.
• Creative thinker with strong personal interaction and facilitation skills.
• Previous supervisory experience.
• Proven ability and desire to work effectively as a member of a team.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Monthly

Job Family

Library & Museum

Job Sub Family

Library Services

Annualized Pay Range

$48,000 - $63,700 - $78,400

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

Travel Required

None

Shift

Day

Schedule Details

Mon-Fri, 8-5

Grant Funded?

No

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.