IT Senior Manager-Field Service Operations

University of Georgia

retirement plan

United States, Georgia, Athens

Nov 12, 2025

Posting Details

Posting Number	S14371P
Working Title	IT Senior Manager-Field Service Operations
Department	CAES-Information Technology
About the University of Georgia	Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
About the College/Unit/Department
College/Unit/Department website
Posting Type	External
Retirement Plan	TRS or ORP
Employment Type	Employee
Benefits Eligibility	Benefits Eligible
Full/Part time	Full Time
Work Schedule
Additional Schedule Information	Monday-Friday, 8 AM-5 PM, frequent travel to off-campus supported locations around the state when needed. Occasional overnight travel necessary to attend meetings, conferences, etc.
Advertised Salary	Commensurate with Experience
Posting Date	11/11/2025
Open until filled	No
Closing Date	11/20/2025
Proposed Starting Date	12/01/2025
Special Instructions to Applicants
Location of Vacancy	Other North Georgia Area
EEO Policy Statement	The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu).
USG Core Values Statement	The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title	IT Support Supervisor
FLSA	Exempt
FTE	1.00
Minimum Qualifications	Bachelor's degree in a related field or equivalent and 8 years of professional experience
Preferred Qualifications	At least 10 years of experience with Land Grant/Extension program IT support.
Position Summary	This position is responsible for technical support, training delivery, project management in a variety of statewide locations and is the supervisor for members of the OIT Field Service Operations Team. This is a specialized, highly responsible position requiring a broad understanding of information technologies in the modern enterprise. The IT Manager for Field Service Operations is typically expected to be the local IT expert for each UGA Extension office with the ability to prescribe, configure, secure, deploy and support software, hardware resources, server and storage systems and networking infrastructure. A person in this position must be able to strategically evaluate and prescribe technological solutions necessary to meet the operational needs of the local office while adhering to the requirements of existing laws, standards and policies. Tactically, the IT Manager for Field Service Operations must be capable of triaging technological issues; reconciling competing priorities, communicating effectively; demonstrating exceptional customer service; and exhibiting the capacity to independently research, assess and adapt to changing technologies. This position also supervises and directs the work of the state-wide Field Service Operations team which is a part of the Client Services division of the Office of Information Technology and reports to the Associate Director of the Office of Information Technology for Client Services.
Knowledge, Skills, Abilities and/or Competencies	Supervision and evaluation of staff. Ability to listen effectively and clearly communicate technical issues both orally and in writing. Ability to work independently, multitask and prioritize. Strong organizational skills. Ability to estimate work and meet deadlines. Ability to establish and maintain effective working relationships with others in a team environment. Ability to provide client support in a positive, proactive manner. Ability to effectively adapt to rapidly changing technology and apply it to client needs and departmental goals.
Physical Demands	Sit at a workstation for long periods of time. Occasional lifting or moving of computers, servers, network equipment, racks, etc. Driving as needed to perform job duties.
Is driving a responsibility of this position?	Yes
Is this a Position of Trust?	Yes
Does this position have operation, access, or control of financial resources?	No
Does this position require a P-Card?	No
Is having a P-Card an essential function of this position?	No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?	No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)	Yes
Credit and P-Card policy	Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy	Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities	Supervise and direct the staff comprising the Field Service Operations team. Establish expectations for performance, hold staff accountable and conduct annual performance evaluations. Manage hiring and training of new staff within the team. Interact with Extension Leadership at meetings and events as needed. Ensure standards for client satisfaction are met.
Percentage of time	30

Duties/Responsibilities	Provide direct, timely, hands-on technology support to the client including the diagnosis and resolution of issues with standalone or interconnected hardware, software, peripherals, and network devices.
Percentage of time	30

Duties/Responsibilities

Coordinate with state, regional and local UGA management as well as local government and UGA EITS IT personnel to 1) ensure staff have appropriate and consistent access to UGA IT resources and information systems; 2) assist in the planning, development, organization and delivery of training events/programs; and 3) make recommendations for IT solutions and implementation strategies appropriate for meeting the goals and objectives of projects, grants and/or other initiatives.

Percentage of time

Duties/Responsibilities

Consult with clientele to assess operational requirements for technology systems and services, evaluate options for addressing the client's needs and recommend appropriate solutions.
Establish and nurture vendor relationships and partner with appropriate UGA entities to best facilitate the evaluation, specification, procurement and deployment of information technology resources and solutions.
Assist the organization in performing life-cycle management, inventory control and the surplus of information technology resources.

Percentage of time

Duties/Responsibilities

Manage all aspects of the data networks used by many off-campus facilities across the state (including UGA Extension Offices).
This work includes coordinating with contractors, vendors and others in planning, designing, implementing, inspecting and testing networks in new or renovated facilities; procurement, configuration, deployment and management of network devices; assessment and recommendation of local Internet Service Provider (ISP) vendors; and the creation and management of user accounts and user groups.

Percentage of time

Duties/Responsibilities	Elicit requirements, design solutions, coordinate resources and deploy IT services required to facilitate on- and off-campus conference & special events. Additional related duties as assigned.
Percentage of time	5