Help Desk Technician

E2 Federal Services, LLC is an affiliate of E2 Consulting Engineers, Inc. (E2), a professional services firm established in 1988 specializing federal base operations and infrastructure support services. At E2, we value safety, innovation and collaboration, and we are dedicated to excellence.

Implements and recommends changes to the Information Technology (IT) plan on small, non-complex projects; configures and installs standard hardware and software; provides basic automation support and coordination to the project; implements the IT portion of the project closeout plan. Performs a broad range of varied automation and
communications related work activities. Plans and schedules own work within a limited time horizon.

Help Desk Operations
In this role, you will provide 24x7 first line support for IT services to internal users. You will respond to IT requests and incidents, troubleshoot issues, provide feedback, assist in the development of new procedures, and participate in the rollout of new technologies and services. Your work will contribute to enhanced performance of IT infrastructure, applications, network, and collaboration services globally.

IT Service Management
In this role, you will assist with the day-to-day IT Service Management process based on industry standards. You will help develop the roadmap and guides, define processes and data requirements, and establish metrics and reports. Your work will support performance analysis and decision making to help ensure infrastructure support is efficient, effective, and adheres to process policies and procedures.

Local Infrastructure/Deskside Operations
In this role, you will deploy and provide hardware and IT services to internal end users in Bechtel offices. You will diagnose and resolve hardware and software related issues, maintain and troubleshoot local IT infrastructure, network and collaboration services, and participate in the rollout of new technologies and services. Your work will contribute to improved incident resolution and customer service standards.

Mobility & Wireless Operations
In this role, you will Identify, diagnose, and resolve problems for internal users on mobility & wireless services including configuration, setup and issue resolutions for cell phones, tablets, Smartphone, PDA, broadband and enterprise mobility management services. You will participate in the development and rollout of new technologies and services to enhance end user experience and meet business needs.

Major Responsibilities:

Local Infrastructure / Deskside Operations
Deploys and provides end user hardware and IT services to internal users in Bechtel offices locally
Diagnoses and resolves local Infrastructure, hardware & software related issues
Follows standard operating procedures for IT request and incident services to the end-user
Improves Incident resolution and customer service standards
Maintains and troubleshoots local IT infrastructure, network and collaboration services including computer hardware, peripherals and VC equipment and associated end user performance issues
Participates in the rollout of new technologies, services, and security remediations

Helpdesk Operations
Provides 24 x 7 first line support for IT services to internal users
Follows standard operating procedures for IT request and incident services to the end-user
Troubleshoots end user performance issues for IT infrastructure, applications, network, and collaboration services globally
Provides feedback and assist in development of procedures, work instructions and new scopes
Participates in the rollout of new technologies, services, and security remediations

Mobility & Wireless Operations
Deploys and provides mobile devices and mobility services to internal users
Follows standard operating procedures for mobility services to the end-users
Troubleshoots end user performance issues for mobile devices (Smart phones, tablets, data devices, etc.) as well as mobile applications and Bechtel App Store
Provides feedback and assists in development of procedures, work instructions and new scopes
Responsible for mobility asset and inventory management
Identifies, diagnoses, and resolves problems for internal users on mobility & wireless services including configuration, setup and issue resolutions for cell phones, tablets, Smartphone, PDA, broadband and enterprise mobility management services
Participates in the rollout of new mobility technologies and services

Education and Experience Requirements:
Requires a University Hire with 1-2 years of experience or 5-6 years of relevant work
experience.

Required Knowledge and Skills:
Basic knowledge of corporate, industry and professional standards.
Basic knowledge of project management concepts and tools.
Ability to handle customer interactions in an accurate, effective and timely manner.
Ability to articulate ideas and write clear and concise reports

E2 Federal Services, LLC. offers an excellent benefits package including health, dental, vision, and life insurance, 401(k) with employer match, paid time off.

Work Environment

This job operates in a professional office environment and uses standard office equipment such as computers and phones

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Prolonged periods sitting at a desk and working on a computer.
• Verbal, auditory, and written capabilities to effectively communicate in an articulate manner.
• Clarity of vision at varying distances.
• Dexterity of hands and fingers to operate a variety of standard office equipment.
• Candidate is expected to be on-site 5 days a week and follow the Social Distancing norms and precautionary measure that are set in place

E2 Federal Services, LLC is a Drug Free Workplace. After accepting an offer of employment, applicants may be required to undergo background checks, drug testing, and/or fit-for-duty physical examination. Drug screens will include, but not be limited to, Amphetamines, Cocaine Metabolites, Marijuana Metabolites (THC), Opiates, and Phencyclidine (PCP). As a federal contractor, E2 cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.

Please no solicitation of any kind from agencies, staffing, or recruiting firms.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.