Senior Associate, Account Services

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP's global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It's what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media's shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact
The Nexus Media Solutions, Senior Associate, Account Services is responsible for delivering exceptional service to GroupM agencies at all times. This includes working closely with the agency team to understand their needs, providing timely responses to any requests, and advocating for the client across our internal teams. This role will be crucial to ensuring proper campaign management throughout the campaign lifecycle. This includes designing campaigns appropriately to meet client KPIs, ensuring campaigns launch on time, and monitoring campaign delivery. The Senior Associate role will encompass programmatic planning & strategy across Advanced TV, Advanced DOOH, and Integrated Solutions.

• Responding to Briefs- Assist with putting together response to briefs for existing clients.
• Media Plan Support - Build strong and effective full funnel strategy plans across ATV, DOOH, Integrated Solutions
• Ensure Campaign Success -Responsible for monitoring performance and delivery of KPIs, alerting the team to any under-performance. Monitor the commercial success of each campaign and ensure agency is kept informed of campaign status throughout the campaign. Troubleshoot issues with the support of the wider team when needed.
• Maintain Agency Relationships - Foster good working relationships with agency teams & manage their expectations. Ensure agencies receive a high level of client service.
• Budget Management - Work with agency teams and relevant internal teams to up-sell and cross-sell (and secure re-bookings). Help retain business due to excellent campaign delivery and results. Assist with billing & reconciliation of campaigns.
• Present Media Plans - Work with additional Nexus Media Solutions teams to create presentation for agency / client
• Collaborate - Foster relationship and collaboration with Trading, Analytics, and AdOps teams to ensure campaign pacing & performance

Skills and Experience

• Bachelor's degree in advertising, marketing, business administration, and communications; OR equivalent professional work experience
• 1+ years prior work and/or internship experience within online marketing or digital media industry
• Digital ad campaign experience, including display, video, programmatic, social, or paid search campaigns
• Effective communication, attention to detail & problem-solving skills sand is capable of building relationships with clients
• Eagerness to learn about Programmatic, OOH, and Advanced TV industry and proactively seeks out educational materials on key players in this space
• Ability to be agile and manage several clients at once while prioritizing workload
• Strong sense of initiative and personal ownership
• Dedication to attaining team and personal goals
• Proficiency with Microsoft PowerPoint, Word, Excel
• Prior experience with one or more ad servers, tag management systems or trading platforms (DoubleClick Campaign Manager, Sizmek, Prisma, Xandr, The Trade Desk, DV360, Google Tag Manager, Adobe Dynamic Tag Manager, Amazon, etc.)

Life at WPP Media & Benefits
Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we're just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP Media is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with WPP Media, please send an e-mail to GroupM Leave Administration at Leave.Administration@groupm.com or call (212) 297-8507 and let us know the nature of your request and your contact information.

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