Helpdesk Specialist

Genesis10 is currently seeking a Helpdesk Specialist with our client in the utility industry located in Minneapolis, MN. This is a 1-year contract position. This role is a fully onsite position.

Compensation: $20.00 - 24.00 per hour W2, depending on skill and experience level.

Job Description

Helpdesk Specialist II

Scope of Work / Project Overview:

The contractor will provide Level 2 support, handling incident tickets, new hire setups, and hardware/software troubleshooting. Must have real-world experience supporting laptops/desktops (not just call center script-based support).

Serve as a key resource for onboarding new hires, ensuring seamless setup and system access. Provide Level 2 technical support for end users, addressing complex issues related to the installation, configuration, and operation of assigned hardware and software products. Escalate unresolved issues to Level 3 support as appropriate.

Typical Day:

Imaging machines, loading software, setting up email and Office 365. Responding to hardware/software requests and troubleshooting incidents. Working from ServiceNow (preferred, not required). May travel between offices during the day (6 miles apart).

Team Size and Key Players:

Current team includes 3 members Team supports all of client's SPS region and occasionally remote users in other regions.

Internal or External Support:

Internal support only (client employees).

Work Environment / Team Culture:

Collaborative and supportive team environment. Not a heads-down role; requires interaction with end users and team members.

Safety Considerations:

Strictly office-based; no exposure to plants, machinery, or construction sites.

Ramp-Up Time:

Looking for candidates with 2+ years of experience. Expected to be proficient within 1 month, with support and mentoring from the team.

Work Hours / Shift:

Standard hours: Monday-Friday, 7:00 AM - 4:00 PM. No on-call or after-hours support expected. Occasional OT may be available but is not required.

Benefits / Perks of the Position

Attractiveness of the Role:

Opportunity to work in a collaborative IT environment supporting a major utility company. Exposure to both Windows and Mac environments.

Candidate Details

Top 3-5 Required Skills:

Experience with Windows 11, Office 365, and ServiceNow (preferred). Hardware/software support for laptops and desktops. Valid driver's license and dependable transportation. Experience in a corporate office setting. Preferably some exposure to MacBooks (not required).

Non-Technical Skills:

Strong communication, problem-solving, and teamwork skills. Ability to work independently and collaboratively.

Ideal Background:

5-7 years of relevant experience. Experience in in-person support roles (not just call center). Industry background is flexible (utilities, retail, healthcare, etc.).

Certifications:

Basic Windows certifications (e.g., Microsoft certifications) are a plus. A degree is not required if experience is sufficient

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, apply today!

About Genesis10:

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

* Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.

* The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.

* Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)

* Behavioral Health Platform

* Medical, Dental, Vision

* Health Savings Account

* Voluntary Hospital Indemnity (Critical Illness & Accident)

* Voluntary Term Life Insurance

* 401K

* Sick Pay (for applicable states/municipalities)

* Commuter Benefits (Dallas, NYC, SF)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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