Field Services Technician

The City of Turlock is currently accepting applications for the position of Field Services Technician. The Field Services Technician will perform a wide variety of field duties and assignments for the Utilities Division under the general supervision of the Utilities Supervisor and Customer Service Supervisor. Primary duties include driving a City vehicle and performing water service turn-ons and shut- offs on a daily basis. Employees at this level represent the Utilities Division and perform daily work in the field, provide customer service to individual customers, receive only occasional instruction or assistance as new, unusual or unique situations arise, and are fully aware of the operating procedures and policies within the work unit. The Field Service Technician shall promote the efficient use of the City's water supply by residential, irrigation, industrial, and commercial customers; investigate and identify compliance issues; and communicate with regulatory agencies as required. The Technician shall perform functions related to public education and enforcement of the City's water conservation program; receives and resolves customer inquiries concerning the delivery of services, and performs related work as required. 

This classification is assigned to the miscellaneous bargaining unit for labor relations purposes and is subject to overtime and call back assignments.

An eligibility list will be established from this recruitment that will be valid for six (6) months. All employees serve a one (1) year probationary period.

SUPERVISION RECEIVED AND EXERCISED
 
General supervision is provided by the Utilities Supervisor.  Responsibilities may include direct or indirect supervision of part-time or volunteer staff.

Essential Functions:

ESSENTIAL FUNCTIONS: Duties may include, but are not limited to the following:

• Coordinate with City Finance staff on delinquent accounts, turn on/turn off instructions, non-reads and improper billings. 

• Handle a variety of assignments related to accurate meter readings and high utility consumption. 

• Investigate and report on utility-related issues, including but not limited to water, sewer and stormwater. 

• Perform enforcement of federal, state and local regulations pertaining to water, sewer, and stormwater regulations 

• Meet with and educate City of Turlock customers on water efficiency use, sewer system management, and stormwater regulations compliance. Discuss and resolve problems and concerns. 

• Input data into computer records and generate various reports. 

• Respond to public inquiries and complaints regarding water use, sewer system management, and stormwater pollution 

• Respond to customer requests for advice on setting automatic sprinkler timers. 

• Turn on new water services and turn off discontinued services, and delinquencies 

• Participate in the enforcement of the State requirements pertaining to water conservation within the City of Turlock's water system. 

• Plan, coordinate, and administer the City's water conservation with an emphasis on public education and outreach activities. 

• Perform related duties as assigned.

Knowledge, Skills, and Abilities:

Knowledge of:

• City services such as basic water, sewer and storm drain, watering schedules, procedures, and processes. 

• Proper English usage, spelling, grammar, and punctuation.

• Personal computers and software applications.

• Customer services procedures and the handling of complaints.

• Safe work practices at during the course of work. 

Ability to:

• Understand and interpret federal, state and local regulations 

• Ability to perform computer related duties as it applies to reporting daily activities and administrative work. 

• Perform a wide variety of sensitive and difficult customer service activities. 

• Provide field support to the City's Utilities and Finance divisions. 

• Advise on the programming of Program automatic sprinkler timers. 

• Research and evaluate information regarding customer service and payments problems. 

• Operate a variety of office equipment. 

• Establish and maintain cooperative working relationships with others.

Experience and Education:

Experience:  

One year of increasing responsible experience in the area of customer service.

Education:  

Possession of a high school diploma or GED certificate. 

LICENSE AND/OR CERTIFICATES

License:
 
Possession of an appropriate valid California Driver’s license at the time of appointment to be maintained as a condition of continued employment.
 
Certificates:

Possession of a Water Distribution Operator I Certification issued by the SWRCB within 24 months from date of hire.
 
Possession of a Work Zone Safety Certificate within 24 months from date of hire.

 DESIRABLE QUALIFICATIONS
 
One year of increasing responsible experience in the area of customer service in water or a related field.

 PHYSICAL REQUIREMENTS

Maintain the following physical abilities: see well enough to read, write and make observations; hear well enough to converse on the radio, telephone and in person; be able to speak clearly; body mobility to walk, bend, stand, crouch; normal manual dexterity and eye-hand coordination; ability to lift and move objects weighing up to 50 pounds; operate a vehicle making frequent stops getting in and out of vehicles; use of office equipment including computer, telephone, copier, calculator, fax; and tolerate extreme fluctuations in temperature while performing essential functions of the job.

Selection Process:

1.  All applicants must complete a standard City of Turlock application for employment form, and supplemental questionnaire.

2.  You may submit your required Documentation using the following options:

• Attach a scanned copy in the “Add Attachment” option (of the Neo Gov online application) or
• Fax a copy to (209) 668-5529 or
• Email a copy to agodinez@turlock.ca.us or
• Hand deliver copies of your attachment to 156 S. Broadway, Suite 235, Turlock, CA 

Applications will be rejected if they are incomplete or required documentation is not attached. 

3.  Applications will be reviewed for possession of the minimum qualifications. In the event that a large number of applicants possess the minimum qualifications, applicants who appear to be the most qualified based on their breadth and recency of experience will be invited to compete in the testing process. 

 4.  Candidates invited to compete in the testing process may be required to take a written examination, which will be based on a pass/fail basis. If a written examination is conducted and a large number of candidates receive a passing score, the City reserves the right to invite a percentage of the top scoring candidates to compete in the next phase of the testing process, the oral examination. The oral examination is tentatively scheduled for the week of November 17, 2025. 

 5. Candidates who are invited to participate in the oral examination and receive a score of 70% or more will be placed on an eligibility list. Ranking on the eligibility list will be based solely on the results from the oral exam. 

 6. Completion of a practical exercise may be conducted in order to further evaluate skills relating to essential job functions.

 7. Top candidates on the eligibility list will be referred to the Municipal Services Director for final appointment consideration.

 8. Final appointment will be contingent upon passing the following: reference review, medical examination which includes a drug/alcohol screening, hearing exam and vision exam.

VETERAN'S PREFERENCE SYSTEM

The City of Turlock has adopted a veteran's preference system (effective January 1, 2002). The percentage score achieved through an entrance (non-promotional) examination which ranks applicants on an eligibility list shall be adjusted to provide: (a) one (1) percentage point added to the final test score for each six (6) months of active service during a time of armed conflict, up to a maximum of five (5) points, and (b) five (5) percentage points added to the final test score for veterans who are disabled as a result of active military service during a time of armed conflict, regardless of length of service. To receive preference points, applicants must provide supporting documentation and proof of honorable discharge. In no event shall an applicant receive more than a five (5) point adjustment. This request should be made in section #12 of the employment application form. A copy of your DD214 must be attached for this request to be considered.

AN EQUAL OPPORTUNITY EMPLOYER

The City of Turlock is an Equal Opportunity Employer. We are sincerely interested in receiving applications from qualified minorities, women and the disabled. Qualified applicants receive equal consideration without regard to race, color, religion, sex, sexual orientation, national origin, ancestry, age, marital status, physical or mental disability, medical condition, political affiliation or belief except where indicated by requirements of the job. The City of Turlock will make every effort to accommodate applicants that have disabilities that would not allow them to compete in the announced process. Applicants are asked to indicate their request for accommodation in the application form.

MEDICAL EXAMINATION AND FINGERPRINTING:

The incumbent will be required to take a medical examination including a drug/alcohol screening and be fingerprinted.

CUSTOMER SERVICE POLICY:

The City of Turlock is committed to quality service to our customers. Our goal is to create a positive, productive and courteous atmosphere for our employees and customers. Employees are evaluated on the quality of customer service they provide.

BENEFITS

• Holidays:  Eleven (11) paid holidays and three (3) floating holidays.
• Vacation:  Paid vacation that increases with years of service.
• Sick Leave:  Accrual of one day (eight (8) hours) for each month worked.
• Retirement:  Qualified candidates who are currently a Cal PERS member or have been a Cal PERS member within the last six (6) months or are subject to reciprocity with another eligible retirement plan, may be a "classic member" and may be enrolled in the City's 2.7% @ 55 plan.  Employee pays employee contribution rate of 9% on a pre-tax basis. Cal PERS "final compensation" may be based on the highest twelve (12) continuous months of qualifying employment. Non-classic or "new members" will be enrolled in the 2% @ 62 plan and Cal PERS "final compensation" will be based on the highest thirty-six (36) continuous months of qualifying employment.
• Deferred Compensation:  The City will match employee's contribution up to one half of one percent (0.5%) of the employee's base salary for each pay period in which employee contributes to the program.
• Retiree Health Savings (RHS) Vantage Care:  Two (2) percent of the employee's base payroll will be deposited in each individual's RHS Vantage Care account.
• Health:  The City offers a generous health, prescription, vision, and dental insurance plans for employees and dependents.
• Continuous Service Pay:
   Beginning with the tenth (10th) year and every year thereafter, 1.5% of base salary.
   Beginning with the fifteenth (15th) year and every year thereafter, 1.5% of base salary.
   Beginning with the twentieth (20th) year and every year thereafter, 1.5% of base salary.
• Additional Benefits:  
   Associate/Bachelor/Master's Degree Incentive Pay (If not listed as a minimum qualification)*
   Educational Reimbursement Program*
   Computer Loan Program*
   *Upon completion of probation.

NOTES:  
Information contained herein does not constitute an expressed or implied contract as it is subject to change.

WHERE TO APPLY
City of Turlock
Human Resources Division
156 S. Broadway, Suite 235
Turlock, CA 95380

OR

Visit our website at www.cityofturlock.org to apply.

All applications must be returned to the Human Relations Department no later than Wednesday , November 5, 2025.

POSTMARKS WILL NOT BE ACCEPTED.

Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627.

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