Program Aide

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

WAUKEGAN CORPS

POSITION DESCRIPTION

POSITION TITLE: Program Aide

LOCATION/DEPT: Waukegan Corps

REPORTS TO: Corps Officers/Administrators

FLSA CATEGORY: Non-Exempt

STATUS TYPE: RPT

PAY GRADE: 201

PAY RANGE: $16.50 - $20.38

OUTCOMES

The Program Aide supports corps programs and ministry activities through live translation (English/Spanish), simple program prep, participant support, and clean-up ensuring families can fully engage in Salvation Army programming.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provide live verbal translation (English Spanish) during programs, worship elements, announcements, small groups, and events.
2. Assist with program set-up and prep (materials, signage, supplies).
3. Support Paper Goods Pantry operations once a month (set-up, check-in support, light translation, and tear-down).
4. Assist with clean-up and room reset after programs.
5. Provide translation support for seasonal programs (i.e., Angel Tree).
6. Welcome participants and families; offer basic wayfinding and hospitality.
7. Follow Salvation Army policies, procedures, and mission values.
8. Other duties as assigned.

REPORTING RELATIONSHIPS

Under general supervision of the Corps Officers/Cords Administrators with minimal freedom to plan, schedule and carry out responsibilities within established policies and guidelines.

This individual relates to and interacts with, a wide range of contacts both within and outside the Salvation Army. In these contacts, they act as a representative of the Army and its mission.

PERFORMANCE MEASUREMENTS

This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy, and completeness of accomplishing assigned goals.

A 30, 60, and 90-day performance review will be conducted.

EDUCATION/EXPERIENCE

• High school diploma or GED preferred.
• Bilingual (English/Spanish) with an ability to communicate fluently in Spanish required. Experience with translation preferred.

COMPETENCIES

• Willingness to promote and support the mission of The Salvation Army.
• Excellent communication (verbal and written) and interpersonal skills.
• Uses diplomacy and good judgment.
• Demonstrated ability to use initiative and be a self starter.
• An attention to detail, procedures, processes, and policies.
• A positive attitude and the ability to be flexible in light of changing job situations/priorities.
• An ability to work with confidential material.
• An ability to manage projects, priorities, and programs in a constantly changing environment.
• A communication and management style that exhibits the principles and values of the Army as well as fosters team relationships and effectively communicates information.

POSITION LIMITATIONS

• This individual will only commit Army resources that have been allocated or approved.
• This individual will keep the Corps Officers/Corps Administrators informed on all critical issues relating to their area of responsibility.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position is required to do moderate physical work and must be able to lift 25 pounds.
• In order to successfully perform the essential functions of this position, the employee is regularly required to stand, walk, and lift with exposure outdoor elements during food pantry operations.
• The work environment for this position includes a community center and pantry environment with a moderate noise level.
• Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients, and visitors; respect of others' property and person, professional and appropriate communication to and about co-workers, supervisors, and subordinates. Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.

THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.