Senior Human Resource (HR) Specialist, Leave Services

Description

The Senior HR Specialist, Leave Services will serve as a subject matter expert in leave administration and workplace accommodations, supporting employees and managers across the organization. This role is responsible for administering and providing guidance on leave programs including the Family and Medical Leave Act (FMLA), Workers' Compensation, Short-Term Disability (STD), Long-Term Disability, Military Leave, and the Americans with Disabilities Act (ADA) reasonable accommodation process. The Senior HR Specialist ensures compliance with applicable federal and state laws, internal policies, and best practices while fostering a supportive employee experience.

Primary Responsibilities

• Administer and coordinate leave requests for FMLA, Workers' Compensation, STD, LTD, and Military Leave, ensuring timely processing and compliance with applicable regulations.
• Serve as the primary point of contact for leave-related questions, providing clear and timely communication to employees, managers, and HR partners.
• Facilitate and lead the ADA reasonable accommodation interactive process, including gathering and reviewing medical documentation, engaging with employees, managers, and HR to determine reasonable accommodations, and ensuring documentation is accurate and complete.
• Review and process requests for PTO Donation and Hardship payout, including gathering and reviewing supporting medical or other necessary documentation.
• Administer FMLA including gathering and reviewing medical documentation, employee eligibility, notifications and HR system updates.
• Provide Workers' Compensation support including filing of Domestic Workers' Compensation and International and Defense Base Act (DBA) claims.
• Partner with managers and HR to address complex leave and accommodation cases, balancing compliance requirements with operational needs.
• Maintain accurate records of all leave and accommodation cases in accordance with legal, privacy, and company policy requirements.
• Stay informed of federal, state, and local leave and accommodation laws and regulations, recommending process updates to maintain compliance.
• Monitor case progress and proactively follow up to ensure timely resolution.
• Provide training and guidance to HR partners and managers on leave and accommodation policies, processes, and best practices.
• Collaborate with payroll, administrators, insurers, and benefits teams to ensure proper leave pay, benefits continuation, and return-to-work arrangements.
• Provide "beyond best in class" customer service.
• Investigate and resolve complex problems, handle disputes.
• Recognize customer service delivery issues; recommend and implement solutions to meet service level agreements.
• Provide interpretation in areas where policy, procedure or requirements are unclear.
• Interface directly with insurance carriers and administrators to research and resolve benefit issues; identify root cause to avoid issue recurrence.
• Refer issues to Supervisor or Manager, Leave Services in accordance with escalation procedures.
• Utilize the case management tool to track issues and escalations.
• Collaborate with other HR service delivery areas, HR leadership, etc. on new and existing programs and process improvement initiatives.
• Maintain flexibility and a positive attitude toward innovation and change.
• Occasional onsite or in-person meetings, collaboration.
• This position requires continuous phone and email support during the hours of operation 8 a.m. - 5 p.m. ET
• Other duties as assigned.

Qualifications

• Ability to apply critical thinking skills to complex issues.
• Experience specializing in leave administration and/or ADA accommodations.
• In-depth knowledge of FMLA, ADA, Workers' Compensation, and related federal and state leave laws.
• Strong interpersonal and communication skills, with the ability to navigate sensitive situations with empathy and professionalism.
• Excellent organizational skills and attention to detail, with the ability to manage multiple cases simultaneously.
• Proficient in HRIS and case management systems; intermediate to advanced Microsoft Office skills, particularly Excel and PowerPoint.
• Demonstrated ability to work independently, exercise sound judgment, and maintain confidentiality.
• Experience resolving complex issues utilizing external resources and escalating internally when appropriate.
• Experience working with and independently interpreting internal policies and procedures to ensure continuity of business services.
• Minimum of a Bachelor's Degree in business related field coupled with 2+ years related benefits, HR, or other relevant work experience; OR an Associate's degree coupled with 4+ years related benefits, HR, or other relevant work experience; OR a High School diploma coupled with 6+ years of related benefits, HR, or other relevant work experience.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Descrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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