EA-Client Support Specialist I

US Base Salary: $58,700

NGP VAN is the winningest technology platform in the history of democratic and progressive causes, working tirelessly to innovate and advance the technology our clients rely on to bolster our democracy. We help power the trailblazers, campaigners, and advocates fighting up and down the ticket for equality, racial justice, reproductive freedom, democracy, climate reform, and more- including the national Democratic committees and progressive organizations, thousands of Democratic campaigns, hundreds of labor unions, advocacy organizations, progressive and non-partisan PACs, and other organizations.

Are you passionate about helping Democrats and progressives succeed? Do you have a good understanding of compliance, fundraising, and using digital tools to support campaigns? Do you have a knack for helping people solve problems? NGP VANis a technology company whose team members do meaningful work that has a significant impact on promoting civil rights, social justice, and environmental responsibility. If so, we'd love to talk to you about joining the NGP VAN team at Bonterra. As a member of our client services team, you will serve on the front line of support for Democratic campaigns, parties, PACs, and progressive organizations using our tools.

Not only will you be supporting our Democrats and progressives with your exceptional customer-service skills, but you'll also be conducting web-based training and getting new customers up and running with our tools. Our staff aren't just people who do support or training, they are expert practitioners who make our clients able to do their social missions. Social mission is at the core of what we do, and we're looking for people who love our clients (and their causes) as much as we do.

Requirements

• You have a demonstrated and passionate interest in Democratic + progressivepolitics and ideals, are good with technology, and are willing to work with lots of different orgs who need our help.

• At least two years' experienceworking with compliance, fundraising,and/or email tools, for political campaigns, unions or nonprofits.

• You have used NGP8, EveryAction, VAN or VoteBuilder(or their competitors) as part of your day-to-day responsibilities,either administering other users or playing a leadership role in a campaign or organization.

• You have excellent oral and written communication skills, and strongcritical thinking, logical problem-solving ability, and a willingness to learn.

• You have a professional phone manner and undying patience, and proven ability to self-motivate and demonstrated work ethic

• You're detail-oriented, great at following up and don't let things slip through the cracks.

Bonus Points

• Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support.

• Experience in customer relations or an equivalent field, though not required, is valued;

• You have used NGP Classic or NGP7 as part of your day-to-day responsibilities.

• You have experience using the Mobilize platform.

This position is part of a bargaining unit represented by CWA Local 1400, 2336 or 13000.

At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

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At NGP VAN, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here.

We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here.

Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of NGP VAN's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.

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At NGP VAN, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.

If you require a reasonable accommodation during the application process, please submit a request.