Trainer, Revenue Cycle

The US Oncology Network is looking for a Revenue Cycle Trainer to join our team at Texas Oncology. This remote position will support our Training Department that oversees all Texas Oncology sites/regions with the home base located at 3001 East President George Bush Highway Suite 100 in Richardson, Texas. Typical work week is Monday through Friday, 8:30a - 5:00p.

Note from Hiring Manager: Come join our Training Team! We're looking for passionate, motivated professionals who want to make a real impact. As part of our team, you'll enjoy a collaborative and supportive work environment, opportunities for growth, and the chance to contribute to meaningful work for our employees and patients every day.

Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does the position do?

Under direct supervision, responsible for supporting the development and continuous improvement of a comprehensive training strategy that ensures alignment of training and development with organization's objectives. This position will be responsible for planning, developing, implementing, and evaluating Revenue Cycle training programs and content and providing training and support to employees in the field to help them achieve individual and unit performance standards. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values.

The essential duties and responsibilities for performing well in position include:

• Provides direct training and support to employees to help them achieve individual and unit performance standards.
• Facilitates individual, confidential performance coaching as requested by managers as it relates to achieving performance objectives, skill, and knowledge expectations, and developing competencies.
• Assess the impact and effectiveness of training programs through post-training evaluations and feedback from participants and their supervisors. Modify programs as needed based on feedback and outcomes to align with organizational needs.
• Prepare instructional materials to support training programs, including course objectives, outlines, background materials, and training aids.
• Provides support to trainees to help them achieve individual and unit performance standards.
• Develops, designs, and maintains training resources (e.g., job aids, guidebooks, eLearning modules, etc.).
• Prepare instructional materials, including course objectives, outlines, background materials, and training aids.
• Facilitates technical and soft skills training to employees at all levels within the organization using a variety of instructional methods including face-to-face facilitation, virtual workshops, asynchronous e-learning, etc.
• Develops, designs, and facilitates implementation training for business systems.
• Consults with management team regarding training needs and performance issues.
• Researches and identifies areas in which training is required and/or beneficial.
• Assists in implementing training plans for individual and team development initiatives.
• Stays updated on industry trends, best practices, and new training methods to continually improve the effectiveness of training programs and provide recommendations for improvement.
• Other duties as requested or assigned.

The ideal candidate for the position will have the following background and experience:

• High School diploma or equivalent required.
• Four (4) years of work experience in a related field or equivalent combination of education and work experience.
• Excellent interpersonal and presentation skills, both in-person and virtually.
• Advanced skills in Microsoft Office Products (Word, Excel, PowerPoint, and Outlook).
• Experience successfully utilizing technology to deliver or facilitate training in person and in virtual learning environments.
• Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position.

Preferred Qualifications:

• Bachelor's degree in a related field.
• OR
• Associate's Degree and 2 additional years of realted experience
• OR
• 8 years of related experience
• Prior experience or certification in Training, Learning & Development, Adult Learning Theory, Service Design, or Content Management.
• Strong understanding of the roles within the organization, the role demands, and the competencies required to support those roles.
  Knowledge of multiple PMS and EHR platforms.
• Knowledge of medical insurance processes, billing, and collections with CPT, ICD10, and HCPCS coding and medical terminology, as well as an overall understanding of managed care products (HMO, PPO, etc.).

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

Work Environment:

This is a hybrid position. The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment. Work will involve in-person and virtual interaction with co-workers and management and/or clients. Work may require minimal travel by air or automobile to office sites.