New

Springfield IL - IT Technical Associate

University of Illinois Chicago
United States, Illinois, Chicago
Sep 10, 2025
Springfield IL - IT Technical Associate Springfield IL - IT Technical Associate Hiring Department: Division of Specialized Care for Children Location: Springfield, IL USA Requisition ID: 1037016 FTE: 1 Work Schedule: Monday - Friday 8am - 4:30pm Shift: Days # of Positions: 1 Workplace Type: Hybrid Posting Close Date: 9/15/2025 Salary Range (commensurate with experience): $85,000 - $95,000 About the University of Illinois Chicago UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago. The University of Illinois Chicago offers a very competitive benefits portfolio. Click for a complete list of Employee Benefits. Position Summary The IT Operations - Technical Associate will provide technical & project support for IT Operations supporting DSCC IT service environments. The position is responsible for managing the technical and day to day operational activities and providing support for team project activities under the direction of Information Technology leadership. Duties & Responsibilities The operational environment currently includes the following technologies (subject to change): Microsoft Platforms: Hyper-V, Windows Servers, SharePoint, SQL, Site 24x7 monitoring, Active Directory, Windows workstations, Splunk. ManageEngine ServiceDesk Plus for ticketing, assets management, and change management, Lansweeper for server/workstation asset scanning. Technologies integrated into this environment include: IP networking: Cisco Routers, Cisco FirePower appliance Cisco Meraki WiFi and Switch environment Dell Servers, Microsoft Surface laptop computers VoIP softphone technology Manage software/hardware licensing SSL Certificate Management Disaster Recovery/Backup Solution Administration Fax Administration File Server Management Provide technical expertise for the Internal IT support team involved in the administration and day-to-day operational activities associated with IT systems and services both on-prem and in the Azure cloud. Support project leadership and management, including development of project documentation within established processes and procedures Provide technical leadership of the team performing administration and day-to-day operational activities, managing performance and organizational changes within established processes and procedures Develop and provide metrics and analysis to show the quantity and quality of work Participate in assigned cross-functional teams as assigned Research and recommend new methods and techniques to improve business processes and efficiency through technical and service offerings Maintain, develop, and continuously improve Network and Server Infrastructure Work on-call for after-hours support, operations, and patching related to server/network infrastructure on a rotating basis. Available to respond to outages when appropriate. Ensure data security and destruction per University policies when disposing of computerized equipment. Act as Unit Security Contact (USC) for department access to University Enterprise Systems. Travel to all DSCC regional offices throughout Illinois to perform any of the abovementioned duties or other assignments. Design, Innovate, and Implementation of Network Services Maintain proactive awareness of new technologies and trends within the field of networking and evaluate the appropriateness of this technology for the DSCC network and the cloud-Azure network. Work with customers on campus to design/build/maintain services to facilitate DSCC needs. Implement network and/or network security designs of increasing complexity Contribute to the strategic network plan. Configure and implement network automation and monitoring tools to manage network services. Provide technical guidance and direction to team members on advanced topics such as system integration, custom scripting, and database optimization Continuously evaluate and implement new technologies to improve IT operations and service delivery Ensure excellent Customer Service throughout the IT Infrastructure and DSCC, including but not limited to: Understand the overall processes and procedures of the organization and make recommendations for the continual improvement of those processes and procedures, providing for management analysis and recommendations on continuous improvement. Partner with other UIC Technology Solutions Units by setting and managing the expectations of customers. Act as an advocate for DSCC customers and employees in service planning and deployment across the organization. Escalate and resolve customer satisfaction issues as necessary. Work non-traditional hours and respond to on-call requests to provide 24 x 7 service availability. Crosstrain other DSCC IT employees on the complexities of assigned work and the application of new and upcoming technologies. Participate in a team environment including, but not limited to: Lead projects (including those with a high impact or a high degree of complexity) Contribute to diverse and cross-functional teams, including teams with members from across DSCC and the University Provide knowledge-sharing for DSCC and UIC Technology Solutions staff and, as appropriate, other University personnel. Other duties as assigned Minimum Qualifications Bachelor Degree within Computer Science or closely related field of study Minimum 8 years of professional IT experience within Infrastructure & Networking Engineering which includes demonstrated experience in planning, building/implementation of communication Networks (LAN/WAN/VPN) that support high performance voice, data, video and wireless network services Certifications: Relevant industry certifications such as Microsoft Certified: Azure Network Engineer Associate, CCNP (Enterprise), CCIE (Enterprise Infrastructure/Enterprise Wireless), CompTIA Network+, or equivalent are highly desirable. Experience with healthcare IT systems and compliance requirements (e.g., HIPAA) Hands-on experience working in a HIPAA-regulated network/technology environment, ensuring adherence to security and privacy standards. Preferred Qualifications To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application. Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. The university provides accommodations to applicants and employees. Request an Accommodation To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/16901?c=uic Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-147664f89540cb4aba16c6a13f2b4ec6