IT Automation & Solutions Engineer

Key Accountabilities

• Automation & Development

• Design, develop, and deploy custom IT and infrastructure applications to streamline operations and improve productivity.

• Build automation workflows for Networking, Security, and Hybrid Cloud teams to reduce manual workloads and enhance operational consistency.

• Develop scripts and tools in Python and PowerShell to support infrastructure, security, and operational requirements.

• Automate common Service Desk tasks and improve onboarding/offboarding processes to enhance employee experience.

• AI Strategy & Implementation

• Partner with IT leadership to define and implement AI strategy initiatives.

• Design, build, and deploy an AI-powered chatbot to support Service Desk operations.

• Collaborate with business unit leaders to identify and prioritize future AI opportunities as part of a long-term roadmap.

• Collaboration & Support

• Work closely with Networking, Security, Cloud, and Service Desk teams to identify automation opportunities and deliver scalable solutions.

• Provide clear documentation, knowledge transfer, and training for developed tools to ensure sustainability and adoption.

• Continuous Improvement

• Stay current on emerging technologies in AI, automation, and infrastructure development, and bring forward innovative solutions to enhance IT service delivery.

• Recommend and implement best practices for automation, development security, and operational reliability.

• Other special projects and duties as assigned

Minimum Requirements

• 4-6 years of experience in IT automation, scripting, or infrastructure development roles.

• Strong proficiency in Python and PowerShell scripting with practical implementation experience.

• Experience developing custom IT or infrastructure tools, automation scripts, or API integrations.

• Working knowledge of Microsoft Azure automation, including Logic Apps, Functions, or related services.

• Understanding of Networking, Security, or Cloud operations (depth in at least one, broad familiarity across others).

• Excellent problem-solving and troubleshooting skills with a collaborative, solution-oriented mindset.

• Strong communication skills with the ability to work effectively across diverse technical teams.

Preferences

• Experience developing and deploying AI or ML solutions, including chatbots or virtual agents.

• Familiarity with DevOps practices, CI/CD pipelines, or Infrastructure-as-Code tools (Terraform, ARM, Bicep).

• Prior experience automating Service Desk processes or ITSM workflows.

• Knowledge of security best practices for development and automation projects.

Working Conditions & Physical Requirements

• Extended computer and display screen equipment usage

• Ability to read and interpret materials, verbally communicate, and hear required.

Critical Success Factors

• Customer Focus. Identifies, prioritizes and anticipates customer needs and delivers relevant, value-add, solutions to meet and exceed them

• Results Driven. Internal drive toward action to efficiently, timely, and accurately achieve results. Sets high but achievable standards for self and others. Seeks opportunities to improve process and outcomes. Constantly reviews performance to identify areas to develop.

• Efficient. Takes responsibility for own time and effectiveness. Identifies what needs to be done and does it before being asked or before the situation requires it. Able to work things out without having to be shown too often. Seeks opportunities to contribute appropriately without direction.

• Communication. Able to communicate information and ideas clearly and articulately both in oral and written form. Uses appropriate language, style and methods depending on audience and the purpose of communication. Able to convey complex information clearly. Anticipates the information that others will need. Expresses ideas effectively. Practices attentive and active listening.

• Collaboration. Actively supports and contributes to the success of the team. Actively encourages and practices collaboration and cooperation on the team. Shares information and supports other team members. Can get things done with and through others and set realistic objectives. Seeks opportunities to develop others.

• Relationship Builder. Develops, maintains, and strengthens strong partnerships with others internally and externally, cross functionally, in person and remotely.

• Critical Thinking and Problem Solving. Able to identify and separate out the key components of problems and situations. Able to manipulate and interpret information from a range of sources to spot patterns and trends in information and to deduce cause and effect from this. Can generate a range of creative solutions, evaluate, and choose the most appropriate option

• Improvement Driven. Inspires and generates new solutions and approaches to issues and challenges to maximize efficiency and effectiveness through everyday practice of root cause analysis and critical thinking problem solving; Continually works to refine skills and abilities; Builds on ideas of others to come up with new ways to address issues or problems; Generates creative new solutions and approaches to issues and processes.

• Organization and Time Management. Plans and prioritizes work, manages time appropriately to meet deadlines, follows up with others to ensure one's own work and commitments are completed on time, deals with pressure and deadlines through good planning.