Product Support Manager

In this position here is an approximate breakdown of what you will be doing:

* 20% Assembly the PG1000 inspection system. This assembly process takes 3-5 hours per machine. We require someone with patience and a methodical approach that understands the importance of a quality assembly over a quick assembly. To put it differently, we need a finish carpenter not a rough carpenter for this role.

* 10% Assembly of the PG1000 accessories.

* 20% Customer Support - when customers need support with there machines or software they will call in for remote support. There is typically only a call or two per day and when needed we utilize TeamViewer for remote software support.

* 15% Project Management - could be anything from exploring a new camera model to use or working with a programmer to solve a bug in our software. It is important that you have experience managing projects and working with suppliers to find answers/solutions.

* 0-10% Travel - this could include a day trip to deliver or service a system at a local customer or a 2-4 day trip to service a few customers or attend a trade show. You will be able to determine your potential travel schedule. Since most of our customers are outside Wisconsin these customer visits are a great way to learn more about our industry.

* 5-10% Sales - every time you talk to a customer it is an opportunity to determine if a new accessory would make their job easier or if they are growing and could use another PG1000 inspection system.

* 20% ??? - Everyday is a little different. Our goal is to have inventory levels build up in advance so we are ready to ship when a customer wants to make a purchase. Most customer calls also come in the morning. If you are caught up and want to leave early to catch a kids game or cut the yard we are very flexible once the work is done. Most Friday's will be half days.

Education/Experience:

Education

* More interested in skill set and motivation

Experience

* Three (3) or more years manufacturing experience

* Precision assembly

* Project management experience

* Rotary and linear encoder experience is a plus

* Experience with Microsoft PC's - building, support, BIOS, etc.

o General knowledge/understanding of software, coding and/or IT is a plus

* Cutting Tool/CNC experience highly desired

Qualifications:

* Self-motivated

* Team player

* Problem solver (using our suppliers and resources to help solve problems)

* Willingness to visit customer sites/travel

* Someone who approaches problems methodically to come up with solutions

* Good oral and written communication skills

* High level of initiative and drive to achieve goals in a "customer centric" manner

* Excellent computer skills with Microsoft Office Suite (Word and Excel)

* Experience working with a CRM database solution