Dir. Lean Global-Service

The Lean Director Global-Service is a seniorlevel expert responsible for designing, driving, and sustaining Lean transformation across Johnson Controls' global Service enterprise. This role focuses on improving endtoend service value streams-including field service, planning, dispatch, customer experience, and support operations-while embedding Lean thinking into highly distributed, peoplecentric, customerfacing environments.

This leader brings deep mastery in operational and transactional Lean systems and plays a critical role in enabling scalable growth, operational stability, workforce effectiveness, and superior customer outcomes across the Service organization.

Reports To: Lean VP

• Provide visionary leadership to the organization, setting strategic direction for Lean across the global Service enterprise.
• Align Service strategy with daily execution using frameworks such as Hoshin Kanri and Lean Maturity Models, ensuring alignment from executive leadership through regions, branches, and frontline teams.
• Oversee the Service Lean Business System, methodologies, tools, and standard work; establish governance structures, performance dashboards, and sustainment mechanisms.
• Partner closely with executive and senior Service leadership to drive strategic initiatives and enable effective decisionmaking.
• Serve as a liaison between executive leadership and key Service stakeholders, ensuring transparent and effective communication.
• Establish, deploy, and curate enterprise Service Lean standards, including methods, tools, and management systems.
• Identify and mitigate risks impacting service delivery, safety, customer satisfaction, and longterm performance.
• Coach and develop Lean Associate Directors and senior Service leaders to model Lean behaviors; serve as a resource for advanced Lean education and instruction.

• Define, design, and implement Lean methodologies and tools across Service operations and support functions.
• Identify key Service value drivers and provide practical methods to improve safety, quality, responsiveness, productivity, and customer experience.
• Enable vertical and horizontal alignment across regions, branches, and functions.
• Lead critical, largescale Service improvement initiatives aligned with enterprise and Service strategy.
• Apply Lean to both fieldbased and transactional Service processes.
• Conduct and oversee Lean training for Service leaders, managers, and practitioners.
• Perform rootcause analysis to identify improvement opportunities and recommend technologyenabled and processbased solutions.
• Facilitate Obeya rooms, Service value stream mapping, Kaizen workshops, Daily Management installations, and actionplan execution.

• Drive global Service synergy through bestpractice identification, sharing, and scaling.
• Partner with executive, regional, and branch leadership to deliver measurable improvements in Service performance.
• Mentor Service improvement leaders to accelerate results and strengthen a culture of continuous improvement.
• Identify Service process standardization opportunities while allowing flexibility for local execution.
• Lead training sessions and workshops that balance Lean theory with realworld Service application.
• Foster innovation by introducing new CI techniques and tools suited for fieldbased environments.
• Oversee Service Lean maturity assessments and multiyear roadmap development.

• Bachelor's degree in Business, Quality, Engineering, Operations, or related field.
• Minimum 10-15 years of experience in Continuous Improvement across multiple business domains.
• Significant experience leading largescale Service or customerfacing business transformations with measurable business and customer outcomes.
• Demonstrated leadership capability, strong business acumen, and ability to align change management to Service needs.
• Strong communication and presentation skills; ability to establish rapport with executives, frontline leaders, and customers.
• Proven analytical and systemsthinking capability with endtoend Service solution design experience.
• Excellent facilitation and strategicthinking skills.
• Experience leading, training, and coaching Lean and Six Sigma methodologies.
• Mastery of Lean systems, cultural transformation, and change leadership.
• Proactive risk management and issueresolution skills with appropriate escalation.
• Travel Requirements: 50-75%