New

Senior Program Manager, E-Commerce

Whole Foods Market, Inc.
paid time off, retirement plan
United States, Texas, Austin
550 Bowie Street (Show on map)
Sep 10, 2025
Whole Foods Market is seeking to hire Senior Program Manager, Ecommerce in Austin. This team member will own key programs and project to drive critical business inputs to Whole Foods Market's ecommerce channels such as channel strategy, selection, catalog, inventory, pricing, capacity, fulfillment and customer care. This role will drive programmatic improvements and best-in-class customer experience across Whole Foods Market delivery, pick-up, holiday ordering and catering. This will also lead program definition and execution in partnership with merchandising, marketing, operations, finance and technology. This role will also monitor the online grocery industry, providing thought leadership and innovation to drive the evolution of grocery ecommerce at Whole Foods Market and Amazon. This role is based in our Store Support Office in Austin, with an expectation of being 5 days in office. Responsibilities: Executes assigned Ecommerce programs and projects Identifies and recommends optimizations for program execution based on competitive analysis, customer insights, customer feedback, and assessment of business results. Develops program-specific tactics and goals to achieve business and customer engagement objectives. Leads execution of programs, including: Managing timelines Managing budgets Program status communication Ensures / develops weekly, monthly, and quarterly reporting for Ecommerce programs. Identifies reporting requirements and ensures access to program-related data Partners with marketing analytics to assess metrics / dashboard and identify key performance insights. Maintains awareness of Ecommerce trends, developments, and best practices. Provides coaching and mentoring for new TMs. Serves as a resource on WFM capabilities and captainships. Informally shares appreciation and feedback to improve the performance of others. Skills: Understanding of Ecommerce strategy, planning, and execution. Good quantitative and financial analysis skills. Good analytical skills. Excellent communication skills, including written, verbal, and listening. Presents information and responds to questions with guidance, one-on-one, and with internal and external customers. Tailors communication approach to specific situations and audiences. Ability to leverage, influence, navigate, and build partnerships across business teams. Impacts the quality of own work and that of the team. Ability to build and nurture relationships with cross-functional Team Members. Understands standard project management methodologies and requirements. Ability to plan, estimate, organize, and monitor projects. Ability to keep projects on track financially, creatively, and in accordance with stakeholder deadlines. Understands company, business unit, and/or project strategy, goals, and objectives. Able to identify alignment / misalignment of team / program goals with larger organizational strategy, goals, and objectives. Understands the WFM product mix, supply base, and retail operations. Education & Experience BA/BS degree and 4-6 years' relevant experience OR equivalent combination of education and relevant experience. The wage range for this position is $89,407.00-$151,992.00 Annual, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire. For additional information, visit our Whole Foods Market Careers site: https://careers.wholefoodsmarket.com/benefits. At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.