IT Analyst / Sr. IT Analyst (SAP Sales and Distribution)

New Era Cap, LLC. is an international lifestyle brand headquartered in Buffalo, NY with an authentic sports heritage that dates back over 100 years. Best known for being the official on-field cap for MLB, official sideline cap for NFL, and official on-court cap for NBA, New Era Cap is the brand of choice not only for its headwear collection, but also for its accessories and apparel lines for men, women and youth. The brand is worn as a symbol of self-expression by athletes, artists and some of the most interesting people around the globe. New Era Cap encourages people to truly express their personal style and individuality through its products.

Since 1920, this family-owned business has hired employees who are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand.

Interested in working with us? Check out this exciting opportunity at New Era Cap's Headquarters (HQ) building located in downtown Buffalo, NY. This role is 100% on-site, encouraging employees to collaborate and connect in person five days a week. HQ offers an inviting atmosphere, complete with an on-site cafe, fitness center, and Flagship store.

Apply to join New Era's team!

The Analyst is a subject matter expert in SAP SD / OTC (Sales & Distribution / Order to Cash) with 3+ years of hands-on SAP experience. The level of this position and compensation will be determined based on the selected candidate's level of experience and qualifications. The ideal candidate may have previously been a functional lead, key user, or business process owner in the SD functional area and can effectively "speak the language" of the business. A strong understanding of end-to-end business processes is essential. Key responsibilities include process analysis, requirements gathering, impact assessment, and solution implementation. Strong communication skills and the ability to build trusted relationships with business stakeholders and technical teams are critical.

Responsibilities

• Business Engagement & Requirements Gathering
  • Work independently with business stakeholders in the SD/OTC functional areas across regions and time zones to clarify and document business and functional requirements
  • Work with other IT and business functional leads to gather and document requirements for cross-functional business initiatives, ensuring alignment across teams
  • Serve as a liaison between business users and technical resources to ensure alignment and clarity in business requirements and proposed technical and functional solutions
• Solution Design & Implementation
  • Partner with technical teams and business end users to build, test, and implement solutions for SAP SD/OTC functional areas
  • Collaborate with other IT and business functional leads to design, build, test and implement cross-functional solutions that deliver expected end-to-end business outcomes
  • Create and maintain the related functional specifications and documentation. Ensure the functional documentation, along with related business processes, is clear, accurate, and up to date
• Training, Support & Continuous Improvement
  • Provide end-user training or training documentation for newly implemented solutions
  • Manage and resolve support tickets related to the SAP SD/OTC functional area. Document the root cause and resolutions within the support system
  • Identify, research, and recommend enhancements; work with the delivery team to prioritize and implement improvements
• General Responsibilities
  • Deliver work accurately and on time while maintaining high standards of customer service.
  • Remain flexible and perform other duties as assigned
• Keep all sensitive matters confidential
• Other duties as assigned

Knowledge, Skills and Abilities

• Ability to deliver high-quality solutions within scope and timeline in fast-paced environments
• Strong verbal and written communication skills
• Able to design solutions that balance efficiency, performance, security, and compliance.
• Quick learner with adaptability to new concepts and tools
• Self-motivated and capable of working independently with minimal supervision
• Strong knowledge of SAP SD/OTC processes including but not limited to Order Management, Pricing, Billing, Delivery, Rebates, Intercompany, etc required
• Experience in requirement gathering, designing, developing, testing, and deploying system solutions to fulfill business requirements required
• Understanding of the integration between SAP SD/OTC and other SAP ECC components required
• Global implementation experience in regions such as the Americas, EMEA, and Asia is a plus

Education and Experience

• Bachelor's degree in Information Systems, Business, or a related field preferred; equivalent relevant work experience will be considered in lieu of a degree
• A minimum three (3) years of experience with SAP SD modules as key user or as functional lead is required; a minimum of seven (7) years of experience is required to be considered for the Sr. IT Analyst level role
• Ability to perform SAP functional configuration, modify user exits, or read/write SAP ABAP is a plus
• Experience with SAP AFS (Apparel and Footwear Solution) is a plus

Travel Requirement

• The preferred location for this position is 100% on-site in Buffalo, NY, but may consider remote candidates who can travel to Headquarters as needed
• 0% to 5%; domestic and/or global

New Era Cap, LLC is an Affirmative Action and Equal Opportunity Employer that believes in inclusion and does not discriminate against any candidate or employee on the basis of race, color, sex, age, religion, national origin, sexual orientation, gender identity, disability, veteran status, genetics, or any other basis protected by applicable local, state or federal laws.

The salary range for this posted position is $75,000 - $105,000 (plus bonus & benefits) and pertains to candidates located in Western New York. This range considers IT Analysts and Sr. IT Analyst levels. Actual compensation is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.

Our casual work environment celebrates individuality and encourages employees to showcase their personal style. We pride ourselves on offering a comprehensive benefits package designed to promote health, financial stability, and personal growth, along with a generous PTO policy.

As an employee, you'll enjoy a range of perks, including paid parking, exclusive discounts on apparel and headwear, and professional development opportunities right here on-site. We can't wait for you to experience all that our dynamic workplace has to offer!