Client Solutions Program Manager

Current employees and contingent workers click hereto apply and search by the Job Posting Title.

Job Summary:

Job Responsibilities

• Act as subject matter expert on RADAR's current and emerging capabilities, user interfaces, data architecture, attribution, and measurement methodologies; presenting capabilities to both technical and non-technical audiences.
• Lead discovery sessions and consultative presales meetings with clients and internal sales teams to align on advertising objectives, translating them into RADAR data strategies.
• Manage all things operations and strategy for key accounts, ensuring our clients have the best experience with our data capabilities.
• Drive alpha/beta implementations of new RADAR solutions, managing partner communications, timelines, deliverables, success metrics, and cross-functional collaboration (Product, Engineering, Sales, Marketing, Research).
• Manage vendor relationships in collaboration with Partnerships Management, understanding the capabilities and operational nuances of each in order to provide custom solutions to our clients.
• Partner with Product, Engineering, and Program Specialists to capture client feedback and define enhancements that increase adoption, scale, and revenue.
• Create and maintain technical documentation, demo materials, training content, and reusable assets that accelerate team enablement, particularly with our Program Specialists.
• Define the vision for what Product Analytics looks like, providing guidance to our Program Specialists on data points to capture and the types of custom analyses, dashboards, and executive summaries we need to provide to our internal stakeholders.
• Balance urgent program needs with long-term strategic initiatives, prioritizing work across multiple projects.

Job Experience

Education and Certifications

• Bachelor's degree in business or related field preferred, or equivalent combination of education, training, experience, or military experience.

Work Experience

• Minimum five (5) years of experience in solutions consulting, presales engineering, technical program management, or client success working with data products and/or advertising technology.

• Experience with data analysis, SQL querying and executive dashboard design.

• Experience working directly with location, audience, attribution, or identity datasets and analytics in advertising or technology platforms.

Skills

• Understanding of the principles of ad serving, analytics, programmatic, RTB / DSPs / SSPs / DMPs, CDPs, MDMs. Experience with Mode, PowerBI, or similar tools a plus.

• Understanding of sales engineering concepts and has the ability to bridge the gap between product and client needs.

• Strong technical acumen, and well-versed in JIRA, Salesforce, and Microsoft applications (i.e., Outlook, Word, Excel, PowerPoint, etc).

• Exceptional communication and presentation skills, able to articulate complex technical solutions to audiences ranging from analysts to clients to senior executives.

• Understanding of AI tools like ChatGPT, Claude, and Perplexity

Competencies

• Adaptability: Thrive amidst ambiguity, balancing multiple (and changing) priorities with urgent client needs. Work collaboratively and effectively with diverse individuals and groups.

• Business Perspective: Develop a deep understanding of Clear Channel's business to align client needs with the right process and solutions that drive the best outcome for the business.

• Collaborating with Others: Partner with cross-functional and peer team members in a supportive manner to achieve shared goals.

• Presentation: Prepare and deliver presentations in a variety of formal and informal settings, tailoring each presentation to the audience.

• Problem Solving: Diagnose unknowns, design hypotheses, and deliver data-backed solutions.

Physical Demands

The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands.

• Must have the ability to see written documents, computer screens and to adjust focus

• This job is performed in a temperature-controlled office environment.

Other Requirements

• 10-15% of the time will be traveling to client meetings and industry events

The Targeted Salary Range for this New York position is $80,000 to $95,000 annually.

Hourly roles are overtime eligible; Operations roles are Productivity Pay eligible.

Bonus Eligible

Comprehensive Benefits package offerings, which includes:

• Multiple Medical, Dental, and Vision Plans to choose from

• Medicare Assistance

• Health Care Spending Accounts (HSA and FSA Options)

• Dependent Care Flexible Spending Account

• Optional Short Term and Long-Term Disability Plans

• Company Paid Employee Life and AD&D Insurance

• Supplemental Life and AD&D Insurance (Employee/Spouse/Child)

• Voluntary Benefits: Critical Illness, Accident, Identity Theft Protection, Legal Assistance, and Pet Insurance

• Pre-Tax Commuter Spending Account

• Employee Assistance Program (EAP), Including access to the Calm app

• 401(k) Savings Plan with company match

• Paid Time Off (Accrued Vacation and Sick Plans)

• Discounted Gym Memberships

• Professional Development Opportunities

• Employee Resource Groups

Ultimate compensation will be based on several factors, including relevant experience, skills, scope and responsibility of the position, as well as pursuant to salary market benchmarks. This salary range is a good-faith estimate of the salary for this position.

EEOC statement

As an equal opportunity workplace, we believe that being your authentic self enables us to deliver innovative advertising solutions while enhancing our communities. Our goal is to foster an inclusive environment where we celebrate you as you are, and value your growth and passion.

Location

Position Type

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify. Clickhereto learn about E-Verify.

Current employees and contingent workers click here to apply and search by the Job Posting Title.