New

President and COO, Martha's Vineyard Hospital

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Oak Bluffs
Sep 05, 2025
Overview: Martha's Vineyard Hospital (MVH), a member of Mass General Brigham (MGB), is a nonprofit health care organization serving the island of Martha's Vineyard. The mission of Martha's Vineyard Hospital is to safeguard the health of island residents and visitors by providing and arranging high-quality, accessible medical care. This care will be provided to all, regardless of ability to pay, in an atmosphere that fosters respect and compassion. MVH is a 25-bed critical access hospital offering more than 40 clinical services, as well as a robust perioperative department, a cancer center affiliated with Mass General Hospital, and an infusion center for dialysis treatment. As the island's largest employer, MVH maintains a year-round staff of approximately 750 full and part-time employees, expanding to nearly 900 employees during the busy summer season. MVH provides full-service, 24-hour emergency care along with a broad range of medical and surgical services, including primary care, pediatrics, OB/GYN, cardiology, general surgery, orthopedics, and psychiatry. Additional offerings include physical therapy, renal dialysis, a certified blood lab, and diagnostic imaging such as x-ray, mammography, CT scan, ultrasound, echocardiogram, and MRI. In recent years, the hospital has expanded to more than 40 clinical specialties, including dermatology, plastic surgery, neurology, and nephrology. Its affiliation with MGB ensures seamless access to advanced specialty care in Boston. Martha's Vineyard lies seven miles off the coast of Cape Cod, accessible only by ferry or air. The year-round population of 23,000 grows to more than 100,000 during the summer. Nearly one-third of residents are age 65 or older, which puts more demand on the hospital's services. The island is also home to a large Brazilian community and is the largest African American resort community in the country. The island's seasonal economy and high housing costs pose significant challenges to both the community and the hospital. More than 60% of homes are seasonally occupied, resulting in limited year-round rental availability. The median home price is $1.5 million, and one-bedroom rentals average $3,000 per month - placing housing out of reach for many workers. In response, MVH has invested more than $4 million in recent years to purchase and lease properties for staff. In 2025, the hospital successfully completed a $30 million capital campaign to build permanent workforce housing. The complex, which opened in September, includes 48 units and 76 bedrooms with rents scaled for occupant income. Role Summary: Martha's Vineyard Hospital is seeking an exceptional leader to serve as President and Chief Operating Officer (PCOO). The PCOO is responsible for the overall quality of care provided, for creating an inclusive and welcoming environment for staff, patients and visitors, and for working with other local leaders to address the broader community health challenges. The PCOO serves as the face of Martha's Vineyard Hospital to both internal and external communities. The PCOO exemplifies and promotes the strategy and values of Mass General Brigham (MGB) as an integrated healthcare system. Martha's Vineyard Hospital is financially and operationally sound. The previous leader and the management team have made great strides in improving the overall quality of care and access to specialty services that can be provided on Island. There is significant good will in the community and a track record of strong philanthropy. All of this bodes well but there are significant future challenges. The Federal funding environment is changing rapidly and is unpredictable. There continues to be a housing shortage on the Island and retaining and recruiting clinical staff will remain a priority. The Hospital also needs significant investment in its physical plant to expand its specialty offerings and accommodate a growing need for primary care services. This is a unique opportunity to shape the future of health care on the Island and lead the effort to focus our delivery system on health and wellness as well as access to critical care and disease management. The ideal candidate will possess a robust operations background, a strong grasp of community-based care, and an innovative mindset. The PCOO is a leader of people and a developer of talent, dedicated to the career advancement of talented employees at all levels of the hospital. Reporting to the MGB Community Division President and SVP of Operations, the PCOO is the senior administrative leader of Martha's Vineyard Hospital, responsible for all aspects of inpatient and outpatient hospital operations, budgeting and operating performance, patient and community relations, capital planning, and all other responsibilities as assigned. The PCOO partners with the Martha's Vineyard Hospital Board of Trustees to deliver the highest quality, safest patient care, to build and manage strong community relationships, and to engage in philanthropic efforts in support of the Hospital's mission. Principal Duties and Responsibilities Responsible for Inpatient and Outpatient Operations including interdisciplinary initiatives with nursing, clinical support services, and hospital based faculty, and clinical and operational initiatives. Works with local and system leaders to develop performance goals aligned with the MGB system goals and strategy; monitors appropriate metrics to ensure goals are met. Ensures safe, high quality, efficient, and effective delivery of services. In collaboration with interdisciplinary hospital, nursing, and physician leaders, directs the development and implementation of process improvement initiatives aimed at improving patient safety and quality measures across the continuum of care. Assures compliance with TJC, OSHA, DPH, and state and federal regulations. Partners with Compliance for audits as needed and/or directed. Recruits, retains, develops, and provides managerial and administrative oversight of all staff within the responsible areas. Creates a working environment that supports the ongoing professional growth and development of all staff in a diverse and inclusive environment with high morale and optimal job satisfaction. Facilitates resolution of conflicts and issues that emerge between key stakeholder groups. Leads by example, setting the tone for professionalism, work ethic, and dedication to patients. In alignment with MGB leadership and policies, serves as the liaison between the hospital and the local community. Works with MGB community health leaders to engage on community health needs and works with community leadership to further the MGB mission and the hospital's role in promoting that mission. Collaborates with leadership at other hospitals on issues related to board relations, community relations, medical affairs, and philanthropy. Ensures healthy and collaborative relationships among the faculty, nurses and staff. Overseeing nursing and operational leadership, ensures the provision of collaborative, safe and high-quality care, and the timely and efficient use of the assets across MGB. Leads Enterprise Asset Management activities, including achieving alignment with system performance goals and initiating improvement processes locally to optimize operational efficiency. Analyzes data to understand the drivers of capacity and works with clinical and operational teams to improve access and throughput, including key metrics such as adjusted length-of-stay, discharge times, and testing/consultation turnaround times. Optimizes value by driving process improvement activities that reduce cost and improve revenue. Facilitates effective cost containment practices through monitoring of volume trends, proactive management of capacity (physical and human resource), supplies, service contracts, and professional services agreements. Qualifications Education and Certifications Masters degree in health care administration or a related discipline, MD, or DNP strongly desired Knowledge and Work Experience 10+ years administrative/management experience required, preferably in a community environment. Supervisory experience required. Leadership Skills and Competencies Performance Focused: Customer/Patient Focus: Building strong customer/patient relationships and delivering customer/patient centric solutions Manage Complexity: Make sense of complex, high quality, and sometimes contradictory information to effectively solve problems Cultivate Innovation: Create new and better ways for the organization to be successful Ensure Accountability: Holding self and others accountable to meet commitments Learning Agility: Actively learn through experimentation when tackling new problems, using both successes and failures as a learning folder People Focused: Drive Equity and Inclusion: Recognizes the value that different perspectives and cultures bring to an organization Build Effective Teams: Build cohesive teams that apply their diverse skills and perspective to achieve common goals Collaborate: Build partnerships and work collaboratively with others to meet shared objectives Communicate Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the environment. Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.