"Republic Bank believes in the development and advancement of our associates. We offer the opportunity to learn all aspects of the company to prepare for future advancement. Come join our team for a career, not just a job!"
Grade 10
About Republic Bank
Republic Bank's values are built upon making an IMPACT for our clients, our associates and the communities we serve. (IMPACT stands for Innovate for the Future, Make it Easy, Provide Exceptional Service, Acknowledge & Celebrate Success, Commit to Caring and Thrive Together) The associates of Republic Bank are the key to our success as an organization and we value our associates. It's one of the reasons we've been named as one of the Best Places to Work in Kentucky for ten years! For more information about the company, please visit www.republicbank.com.
POSITION PURPOSE AND OBJECTIVES
This role is responsible for supporting the operational aspects of the Republic Credit Solutions ("RCS") relationships with assigned partners. This role will interact directly with the assigned partners and various management teams and will be the subject matter expert of all operational aspects of the relationship. Day-to-day duties will include support of both our partners and internal Republic departments (Accounting, Audit, Support, etc.).
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
MINIMUM QUALIFICATIONS
* Minimum of 4 years of Consumer Credit operations/processing experience preferred.
* Minimum of 3 years of banking, auditing or compliance experience preferred.
* Minimum of 3 years customer service or lending experience required.
* Proficient in standard MS Office products (Excel, Word, and PowerPoint) required.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Issue Management - 45%
* Review program- and Bank-identified gaps or errors in processes and record on the Republic Processing Group ("RPG") Issue Log.
* Track assigned issues to completion.
* Work with Programs to prepare resolution and remediation plans.
* Prepare materials for Compliance review and approval.
* Review closing materials to validate efficacy of resolution.
* Review closing materials to validate completion of remediation.
Audit / Exam / Review - 20%
* Work with team members to collect and review materials associated with internal and external audits/exams/reviews.
* Review the final opinions/results from audits/exams/reviews to determine need for new issues or projects.
Complaint Management - 10%
* Review escalated complaints as they are received for all RCS programs.
* Review Program-provided materials to ensure all applicable items are received to address the specific complaints.
* Review drafted complaint responses to ensure consistency and alignment with program processes and expectations.
* Work directly with the RPG Customer Experience team to address questions on the monthly complaint logs.
Monitoring / Reviews - 10%
* Debt buyer monitoring, compiling metric data into reports.
* Conduct the assigned program(s) adverse action review.
* Escalate any oddities or findings to the appropriate team member.
Administration - 10%
* Physical mail handling including scanning, recording, and electronically delivering to the applicable program(s).
* Handling of "Research Requests" by searching RCS databases and involving other team members as needed.
* Researching potential ID theft claims delivered by RBT.
* Researching RCS-related subpoenas and requesting responses from applicable programs.
Vendor Oversight - 5%
* Conduct the assigned vendor background reviews.
* Work with RCS management to maintain vendor review calendar.
* Kick off vendor reviews and compilation of material to support Risk Assessment completion.
* Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required.
* Model and foster behaviors that support the Bank's values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization.
* Willingly perform all other duties and projects as assigned.
INTERPERSONAL SKILLS AND COMPETENCIES REQUIRED
* Effective communication (written and verbal) skills to adequately convey reports, findings, etc. related to job function.
* Contributes to team effort by accomplishing related results as needed.
* Ability to work independently with minimum guidance and as part of a team.
* Ability to establish priorities and manage multiple activities.
* Ability to provide guidance to other associates within the RCS department.
* Ability to adequately document, organize, and describe processing requirements.
* Strong work ethic with the motivation to provide high quality results on schedule.
* Detail oriented and well organized.
* Ability to communicate with diverse audiences and levels.
* Recognizes and resolves conflict effectively.
* Skilled in problem identification and resolution, planning and organizing work goals, and working in a team environment.
* Ability to work well under pressure and with strict deadlines.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the associate is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The associate frequently is required to stand or walk. The associate is occasionally required to reach with hands and arms. The associate must occasionally lift and/or move 10 pounds. Specific vision abilities required by this position include close vision, and distance vision. The noise level in the work environment is usually moderate.
OTHER REQUIREMENTS
* Travel between Republic Banking facilities may be required including occasional out of town travel.
* Flexible work schedule may include some evenings, weekends and/or overtime.
* Stay abreast of new developments, best practices, and statutory and regulatory changes.
Republic Bank
Sep 05, 2025