Seasonal Customer Service Representative - Site

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  Job ID
  

  25615971

  
  
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  Req ID
  

  U12414

  
  
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  Job Type
  

  Full Time

  
  
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  Job Location
  

  Lakeland, Florida
  US

  
  

ResultsCX: Customer Support That Truly Serves

At ResultsCX, our Seasonal Onsite Customer Service Representatives are skilled problem-solvers and trusted resources for our customers. As a Customer Service Representative working out of our Lakeland, Florida office, you will handle inbound calls to assist customers with routine tax questions and inquiries. We also support with client complaints, client support for various products and services, and appointment scheduling support.

"One of our tax agents received a call from a first-time business owner who had just finished filing using free software. She was shocked to see she owed thousands and wasn't sure what went wrong.

The agent calmly walked through her return, asking thoughtful questions about her business expenses. As they talked, it became clear she hadn't claimed several legitimate write-offs - things like startup costs, home office expenses, and mileage.

Rather than just correcting the return, the agent explained each deduction, how it applied to her business, and how to track it going forward. By the end of the call, the customer had refiled with confidence - and saved thousands in taxes. She thanked the agent for turning a stressful moment into a learning experience and left the call feeling empowered and supported."

We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX!

• Education: High school diploma or GED required
• Typing Skills: Ability to type 25 words per minute
• Technical Proficiency: This position requires you to toggle back and forth between multiple systems while communicating with the customer. You will need to have intermediate/advanced technical proficiency
• Availability: Open availability 7 days a week
• Pay Expectation: Our seasonal onsite pay rate starts at $16/hr in training, with additional incentive eligibility after training graduation

*Pay rates vary by program fit during selection consideration

To work at our Lakeland site, you need:

• Reliable transportation to get to and from work daily
• Live within 50 miles of the physical location (333 N Lake Parker Ave #2168
• Lakeland, FL 33801)
• The type of personality that thrives on social connection, work events, in person mentoring, and uncapped career growth!

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.