COO/CAO - Managing Director, Wealth Management Operations

What is the opportunity?

This position is responsible for day-to-day oversight and management of US Wealth Management Operations, including key admin support functions. This position will require the candidate to manage multiple functions in Operations and ensure that Operations executes on its commitments as per regulatory requirements, service level standards, budget and staffing needs, as well as project commitments. The position is expected to troubleshoot and escalate to the Head of USWM Operations when necessary and provide the Head of US Wealth Management Operations updates on a regular basis. The US WM Operation's Chief Operating Officer will report to the Head of US Wealth Management Operations.

Included in this role (aside from the direct responsibility of managing line functions) are admin functions such as such as communications, employee engagement, budgets, financial and management reporting, vendor management, special projects, AI/RPA initiatives, and process re-engineering/automation as it relates to specific Operations RTB functions.

To be successful in this position, the incumbent will require excellent people management skills, best in class Operations experience, a background in Wealth Management products and services, strong communication ability, and proven expertise in managing multiple teams as a whole. The candidate will work closely with other organizations such as technology, business partners, and vendors to implement change and prioritize multiple demands in support of the US WM Operations priorities. This position will manage processes which affect clients and financial advisors, and the candidate will be expected to have a proven track record in providing superior service to both internal and external customers. The individual in this position is expected to have Operational risk and regulatory knowledge as it relates to the processes and be able to represent Operations in various firm committees when the Head of US WM Operations is unavailable. This position is responsible for adherence to policies, processes, procedures, standards, and appropriate regulations related to the Wealth Management business in the RBC Capital Markets LLC Broker Dealer.

What will you do?

Management and Oversight (70%)

• Provide oversight of US WM Operation's day-to-day operations ensuring the smooth functioning of all operational aspects of US WM Operations including managing teams, optimizing workflows, escalation when required, and monitoring key performance and financial indicators.
• Lead, manage and support/coach Operation's leadership to ensure overall performance meets or exceeds the established industry and company standards for service, innovation, and professionalism.
• Partner with US WM Operations Senior Leadership to implement established strategic initiatives as per the business, working closely with other groups such as IT and business partners.
• Continue US WM Operation's Best-In-Class Reporting by maintaining support structures already established which deliver comprehensive management reporting, operational metrics, KPI tracking, and capacity planning tools.
• Responsible for the development and execution of a comprehensive communications strategy to ensure all Operations' resources have access to required organization, initiative and community support information.
• Ensure the development and implementation of diverse employee relations strategies and retention initiatives focused on fostering and promoting a positive organizational culture of excellence

• Establish and provide ongoing AI, RPA, and EUDA solution services, oversight, prioritization, and governance enabling US WM Operation's abilities to capture increased capacity, streamline processing, align with regulatory requirements, and support business strategic priorities within required timeframes.
• Enhance and provide ongoing support for service technology capabilities required elevate US WM Operation's standards for service and processing quality and consistency for existing and new processes, products, and services.

Financial Budgets, Forecasting & Reporting (15%)

• Actively manage US WM Operations budget, allocations, financial forecasts, staffing models and key metric tracking to targets.
• Support organizational growth and profitability by optimizing expenses, implementing strategies to enhance efficiency, and driving productivity gains.

Regulatory Compliance & Risk Management (15%)

• Partner with US WM Operations Regulatory Risk Services Team to ensure risks associated with processes, procedures, technology portfolio and initiative implementations are managed within the regulatory, Operations, firm, and RBC mandates.

• Support Operational compliance with FINRA, SEC, FED, OCC, and IRS rules. Represent Operations in regulatory continuous monitoring discussions with Regulators ensuring requirements are met and acceptable controls/monitoring programs have been established and are maintained.

What do you need to succeed?

Must-have

• 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 15+ years of securities, banking, technology, and/or job specific industry experience
• Securities license 27 (or ability to obtain in 120 days)
• 15+ years prior securities, banking, technology industry and/or job specific related experience across multiple functions
• 15+ years demonstrated and sound managerial experience leading and managing teams, management of multiple functions experience a must.
• Proven track record in leading successful project management and implementing change
• Experience in dealing with internal stakeholders and external vendors
• Proven track record of developing strong relationships with business and enterprise leadership

Nice-to-have

• Direct experience with FINRA, SEC, FED, OCC and/or IRS regulatory matters and audits
• Ability to work effectively in situations involving rapid change, shifting priorities, and/or simultaneous demands.
• Advanced knowledge related to products, business lines, business strategy, needs and technology.
• Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes.
• Proven ability to attract, develop, mentor, and retain top talent.
• Proven change leadership/management and prioritization skills.
• Experience leading sponsored and/or overseen cross-enterprise programs/projects, Programs/projects with third party vendors, Programs / projects with technical component to ensure quality delivery of initiative.

• Direct hands-on experience as a Chief Operating Officer within the Securities Industry (inclusion of the functions as defined by this role)

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options

The good-faith expected salary range for the above position is $160,000 - $250,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.