Director, Client Services

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary:

In this role, you will lead a team of Client Services Account Managers (CSAMs) to deliver outstanding support to our non-acute healthcare members. You will ensure consistent execution of client initiatives, effective coordination with Envi and Provista sales teams, and the delivery of actionable insights through performance reporting. You will play a critical role in supporting member satisfaction, contract utilization, and ongoing value delivery.

Responsibilities:

• Lead and manage the day-to-day activities of the Client Services team serving non-acute provider members.

• Develop strong, strategic relationships with member stakeholders to ensure engagement, satisfaction, and retention.

• Oversee the execution of member-facing projects, including onboarding, implementation, compliance initiatives, and savings programs.

• Support Client Services Account Managers in managing timelines, deliverables, and internal collaboration with operational and sales partners.

• Partner with Envi and Provista sales leaders to align client services efforts with enterprise objectives and drive mutual success.

• Collaborate with Inside Sales and other departments to ensure seamless communication and execution across member accounts.

• Review, analyze, and deliver recurring reporting packages to members, including contract compliance, purchasing behavior, and opportunity assessments.

• Conduct regular member meetings and business reviews to communicate performance metrics and identify strategic initiatives.

Qualifications:

• Relevant degree preferred.

• 7 or more years of relevant experience required.

• Experience working with healthcare providers, preferably in the non-acute or alternate-site care setting.

• Demonstrated ability to lead, develop, and motivate high-performing client facing teams.

• Strong track record of managing multiple priorities, timelines, and deliverables in a fast-paced environment.

• Willingness to travel.

Estimated Hiring Range:

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.