Clinic/Practice Assistant II
 Brigham and Women's Hospital | |
 United States, Massachusetts, Foxborough | |
| 1 Patriot Place (Show on map) | |
 Sep 04, 2025 | |
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*Manage patient referrals and links them to scheduled office appointments.
*Triage and manages complex telephone calls, utilizing courteous customer service skills. *Schedule patient appointments and coordinates the scheduling of diagnostic testing. *Ensure the completeness of all required benefits eligibility, waivers, etc. *Understands HMO, Managed Care, and other Third-Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification. *Understands financial services and self-pay resources and provides patients with information as needed. *Provides coverage to the outpatient clinic front desk, performing all check -in and -out functions as outlined by the BWH Front Desk Standards of Operations. *Daily monitoring and execution of the eReferral work queue for BWH MSC FXB. This includes scheduling referral appointments from the work queue. Also, work to ensure all the BWH expectations are met with scheduling referral appointments. *Daily monitoring and execution of the MSC schedule mailbox. *Provides support and information to patients and providers to problem solve and manage complex administrative issues *Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification and payment collection. *Maintains confidentiality and privacy, which is consistent with HIPAA/PHI guidelines. *Provides cross-coverage for other staff members for absences, vacations, etc. and during variations in workflow, as needed. *Assists with training and orientation of new staff, where applicable. *Works on special projects as directed. *Performs all other tasks which would facilitate the flow of patients through the Multi-Specialty clinic or which enhance the quality of service to patients. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred Experience office experience 2-3 years required Knowledge, Skills and Abilities - Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Physical Requirements The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |