Junior Application Support Engineer

Location:

About the Role:

We are seeking a motivated and detail-oriented Associate Software Engineer to join our Wealth App Support team. This role is ideal for someone with a strong foundation in mainframe technologies and a passion for supporting and enhancing enterprise-level financial applications. You will work closely with senior engineers, business analysts, and infrastructure teams to ensure the stability, security, and performance of our wealth management platforms.

Key Responsibilities:

• Provide day-to-day support for wealth applications running on mainframe and distributed platforms.
• Perform certificate updates and replacements to maintain secure application integrations.
• Troubleshoot and resolve issues related to JCL, COBOL, and SQL queries.
• Collaborate with infrastructure teams to manage and support Oracle databases, WebSphere application servers, and SSO integrations.
• Assist in the maintenance and enhancement of authentication mechanisms using Okta and Single Sign-On (SSO) technologies.
• Participate in incident management, root cause analysis, and continuous improvement initiatives.
• Document technical procedures, support runbooks, and knowledge base articles.

Required Qualifications:

• Hands-on experience with Mainframe technologies: JCL and COBOL.
• Working knowledge of SQL and Oracle database environments.
• Familiarity with certificate management (SSL/TLS) and replacement processes.
• Exposure to WebSphere Application Server administration or support.
• Understanding of Okta, SSO, and identity/access management concepts.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Experience in financial services or wealth management environments.
• Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow).

Why Join Us?

• Be part of a collaborative and innovative team supporting critical wealth applications.
• Gain exposure to both legacy and modern technologies in a dynamic financial environment.
• Opportunities for professional growth, mentorship, and technical training.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $61,000 to $94,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.