Technical Product Manager - Collaboration Space Analytics & Performance

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

As a Technical Product Manager in the Workplace Technology team, you will lead the evolution of how Adobe monitors, maintains, and improves its global AV conference room ecosystem. This role emphasizes a data-first approach to understanding system health, availability, and performance, ensuring that every conference room-from the smallest huddle space to the largest event venue-delivers measurable value to Adobe employees. You will shape the tools and metrics that inform the future of AV products, meeting technologies, drive accountability through data, and help scale our AV services globally.

You'll work closely with AV product, designers, engineers, architects, and partners in Workplace Experience and Adobe's Technology Services to define and implement step change improvements to processes and user experiences through insights, telemetry, and intelligent automation. Your work will help Adobe unlock smarter decisions and more proactive support through real-time data and continuous improvement-including using AI and machine learning to identify trends, predict issues, and optimize user experience!

What You'll Do:

• Data Strategy: Leverage end-to-end data telemetry for in-room collaboration technology-developing actionable dashboards, partnering with analytics teams, and defining important metrics that guide operational decisions.
• Incident & Problem Management: Coordination of major incidents affecting collaboration spaces, driving rapid resolution, clear communication, and post-incident reviews. Analyze recurring issues to identify root causes, implement preventative measures, and continuously improve platform stability and user experience.
• AI-Driven Insights: Identify and advance opportunities to use AI to proactively detect issues, automate root cause analysis, and uncover experience gaps through large-scale data analysis.
• Toolchain & Platform Development: Optimize the monitoring, automation, and alerting tools that identify issues proactively to scale conference room availability.
• Technical Collaboration: Partner with engineering to develop and improve API integrations and analytical performance logs.
• User Experience Insight: Collaborate with support teams to correlate technical performance to identify targeted user experience improvements.
• Vendor Influence: Use internal data and trends to inform and influence vendor roadmaps, ensuring third-party platforms evolve in line with Adobe's needs.
• Operational Readiness: Define SLAs, support proactive incident management, and collaborate with operations to build data-informed maintenance routines.

Qualifications:

• 5+ years in a technical role related to collaboration technology, AV, IT systems, or workplace tech operations.
• Proven success using and launching data performance platforms, tools, or dashboards that drive measurable improvements.
• Experience applying AI or machine learning to operational, experience, or performance data a strong asset.
• Solid understanding of real-time media delivery, AV system monitoring, and how real-time AV solutions impact customer experience.
• Familiarity with platforms like Microsoft Teams Rooms, Zoom Rooms, production technologies and associated APIs or management tools.
• Working knowledge of Power BI, Tableau, or similar visualization tools.
• Strong communication skills with the ability to communicate data stories to both technical and non-technical customers.
• Passion for innovation, inclusion, and enhancing workplace technology experiences for all employees.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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