ServiceNow Developer III

Hourly Pay Range:

Position Highlights:

• Position: ServiceNow Developer III
• Location: Skokie, IL (Warrenville, IL or Arlington Heights, IL options)
• Full Time
• Hours: Monday-Friday, 8:00am - 4:30pm
• Hybrid Position
• Local travel to other corporate work sites may be required

Job Summary:
The ServiceNow Developer leads the design, development, and implementation of solutions across the ServiceNow platform, including ITSM, ITOM, CMDB, HRSD, and related modules. This hands-on role involves advanced scripting, configuration, and systems integration, while also supporting platform operations and continuous enhancement. The developer plays a key role in platform governance, drives adoption of best practices such as ITIL and CSDM, and partners with IT and business stakeholders to deliver scalable, high-impact solutions aligned with enterprise objectives.

This is a hands-on role for someone who excels at architecting and delivering scalable solutions on the ServiceNow platform. You'll lead development efforts, drive platform strategy, and work across teams to automate workflows, improve user experience, and unlock platform value. In addition to building and optimizing applications and integrations, you'll mentor other developers, influence design decisions, and contribute to enterprise-wide initiatives that rely on ServiceNow as a strategic enabler.

What you will do:

• Lead solution design and development across the ServiceNow platform, translating business requirements into scalable and supportable solutions.
• Build and maintain ServiceNow applications, modules, and customizations using JavaScript, Glide, Flow Designer, and related tools.
• Design and support integrations with external systems using REST, SOAP, webhooks, and MID Servers.
• Configure and manage key modules such as ITSM, CMDB, Discovery, Service Catalog, ITOM, HAM/SAM, and CSM as needed.
• Develop and enhance business rules, client/server scripts, UI policies, script includes, scheduled jobs, and workflow automations.
• Ensure CMDB integrity by supporting Discovery, implementing normalization rules, managing CI lifecycle, and developing CMDB dashboards and reports.
• Contribute to platform architecture decisions, roadmaps, and implementation of ServiceNow best practices, including CSDM alignment.
• Own and optimize service catalog offerings and portal experiences, including record producers, variables, and custom widgets.
• Mentor and coach junior developers, conduct peer reviews, and help define and enforce platform development standards.
• Drive release management by supporting instance upgrades, regression testing (e.g., via ATF), and managing update sets.
• Partner with business and IT stakeholders to gather requirements, lead workshops, and deliver enterprise-grade solutions.
• Support platform security by managing roles, ACLs, and enforcing least privilege access models.
• Use DevOps practices including source control, branching strategies, and CI/CD pipelines to manage code across environments.
• Monitor system health and performance, troubleshoot platform issues, and support root cause analysis and incident response.
• Contribute to governance processes, including CAB participation, demand assessments, and development intake.
• Stay current with ServiceNow releases, assessing new features and recommending platform enhancements aligned with strategic goals.
• Deliver reports, KPIs, and dashboards to provide insights into process performance and platform adoption.

What you will need:

• Education: Bachelor's degree in Information Technology, Computer Science or related field, OR equivalent work experience.
• Certifications (Required):
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Certifications (Nice to Have):
• Implementation Specialist certifications (e.g., Discovery, ITSM, Service Mapping, HAM, SAM)
• Certified Technical Architect (CTA)
• Experience:
• Seven (7) or more years of software development experience
• Five (5) or more years of hands-on ServiceNow development and administration experience
• Experience with CMDB, Discovery, and platform integrations (REST, SOAP, LDAP, SCCM, cloud providers)
• Familiarity with ITIL processes and CSDM framework
• Unique or Preferred Skills:
• Strong proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio
• Ability to design scalable, maintainable, and upgrade-safe solutions aligned with platform architecture and development standards
• Experience mentoring junior developers, conducting code reviews, and guiding adherence to best practices
• Skilled in troubleshooting, debugging, and performance tuning across complex workflows and integrations
• Clear and confident communication and presentation skills, including the ability to explain technical concepts to non-technical stakeholders
• Proven ability to prioritize tasks, manage multiple initiatives, and deliver high-quality solutions in a dynamic environment

Benefits (For full time or part time positions):

• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.